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Conflict Resolution Course - Managing Workplace Conflict

This is a self certification short course.

Subject Matter Expert

T. Kent

Online Course Mins

30 Mins

£15.00

You can purchase this course direct or we offer businesses a discounted rate (B2B) on user license numbers.

Certificates

This is Trisat & CTR Secure Services self certification course.

Introduction to Conflict Resolution Course - Managing Workplace Conflict

This is the third course in the conflict resolution suite. Conflict management is the process of identifying potential conflict situations and bringing them to a safe resolution. The goal of conflict management is a safe end to conflict, not necessarily a peaceful one, because not all conflicts can be resolved peacefully. When a peaceful end to conflict cannot be achieved, your goal should be to keep yourself safe by removing yourself from the situation. By the end of this short course you will have a better understanding of:

What conflict management is
How to disrupt the “vicious cycle” which causes conflict to escalate
How to manage a conflict situation
How to de-escalate conflict
How to negotiate a peaceful ending to conflict
Key conflict management do’s and don’ts

Some parts of the course overlap with the other two courses to emphasis the relevant points

What is included on this course

The following Units, Modules and Content has been carfully designed to provide you with the required knowledge of the subject matter so that you may apply what you have learnt in your working environment. The Units and interactive content is as follows:

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Course Enrollment

Trisat offers flexible ways to pay and complete your qualification course. You can pay for your course in one payment via PayPal or Stripe. Once you have paid you will be provided immediate access to the course.

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