Trisat is the Training Academy
of CTR Secure Services

It’s no secret that CTR Secure Services through Trisat is
taking security eLearning and the world of education by storm.

SECTION 1

1. Introduction, Scope & Agreement

These Terms and Conditions govern:

• Your use of the CTR Secure Training (TRISAT) website and learning platform

• Your participation in any CTR Secure Training course, qualification, workshop, eLearning programme or assessment

• Your contractual relationship with CTR Secure Services Limited (Company No. 04947814) trading as TRISAT / CTR Secure Training

By accessing our website and our Learning Management System (LMS), enrolling on a course, creating an account, or purchasing training services, you agree to be legally bound by these Terms and Conditions.

These Terms comply with:

• UK consumer law

• GDPR and Data Protection Act requirements

• Ofqual regulatory standards (where applicable)

• Awarding Organisation (AO) conditions of recognition

• Internal and external quality assurance requirements

• CTR Secure Services’ own organisational policies

If you do not agree to these Terms, you must discontinue use of the website and training services immediately.

1.1 Definitions

For the purposes of these Terms:

CTR / We / Us / Our

Means CTR Secure Services Limited trading as TRISAT / CTR Secure Training, Security House, Excalibur Road, Gorleston, Norfolk, NR31 7BB, United Kingdom.

Learner / You / Your

Means any person or organisation accessing the website or purchasing training services.

Training Services

Includes all courses, qualifications, workshops, classroom training, eLearning, blended learning, assessments, certification, and resources supplied.

Awarding Organisation (AO)

A regulated body (e.g., Highfield, NOCN, NCFE, City & Guilds, CPD providers) which approves CTR Secure Training to deliver qualifications.

eLearning Platform

The digital learning system (elearning.trisat.co.uk) and any associated subdomains.

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1.2 Status of These Terms

• These Terms apply to ALL training and website use unless superseded by a contract.

• Additional AO-specific rules may apply for regulated qualifications.

• Where there is a conflict, Awarding Organisation and Ofqual regulations take precedence.

• CTR Secure Services may update these Terms at any time. Continued use constitutes acceptance.

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1.3 Contract Formation

A legally binding contract is formed only when all of the following occur:

1. You submit a booking or order

2. CTR Secure Training issues a formal written confirmation

3. Payment is received or an agreed funding arrangement is accepted

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1.4 Who These Terms Apply To

These Terms apply to:

• Individual learners

• Corporate clients

• Apprenticeship and funded learners

• Contracted organisations

• Subcontracted training partners (where applicable)

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1.5 Regulatory Compliance

CTR Secure Training operates under:

• Ofqual’s General Conditions of Recognition

• Awarding Organisation approval conditions

• Health & Safety at Work Act 1974 obligations

• ISO frameworks (where relevant)

• Safeguarding and duty-of-care requirements

Learners must comply with:

• Course rules

• Assessment conditions

• Tutor instructions

• AO regulations

• Centre policies (conduct, malpractice, attendance, appeals, complaints)

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SECTION 2

2. Booking, Cancellations, Amendments & Refund Policy

This section outlines the full contractual terms for booking CTR Secure Training courses, requesting cancellations, making amendments, and receiving refunds. These terms apply to all learners, whether purchasing individually or through an organisation.

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2.1 Course Booking Conditions

A booking is considered provisional until:

1. A completed enrolment form or online booking is received

2. Payment is made in full (unless otherwise agreed)

3. CTR Secure Training issues a formal booking confirmation

CTR Secure Training reserves the right to:

• Refuse a booking

• Request additional learner identity verification

• Decline learners who do not meet eligibility criteria

• Decline learners with a history of misconduct or non-compliance

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2.2 Minimum Course Numbers

Most classroom-based qualifications require a minimum of four (4) learners to run safely and effectively.

CTR Secure Training reserves the right to:

• Cancel or reschedule a course if minimum numbers are not met

• Offer an alternative date at no extra cost

• Provide a full refund of course fees if rescheduling is not suitable

CTR accepts no liability for accommodation, travel, subsistence, or external costs resulting from a cancellation or reschedule.

Learners must ensure all third-party bookings are cancellable and refundable.

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2.3 Learner-Initiated Cancellations

The following cancellation terms apply to individual or organisation-funded bookings:

If you cancel within 7 days of the course start date:

• £160 retained (covers manuals, exams, eLearning, AO fees)

• Remainder refunded

If you cancel within 14 days of the course start date:

• £60 retained (exam administration fee)

• Remainder refunded

If cancellation occurs more than 14 days before the course:

• Full refund issued

Non-attendance without notice

Learners who fail to attend with no prior communication are not entitled to a refund.

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2.4 Course Amendments (Date Changes)

Learners may request to move to a future course date.

The following conditions apply:

• Amendments within 14 days of the course may incur exam/material reissue fees

• Learners are permitted one free date change

• Further changes may incur administrative charges

• AO or exam fee changes may apply at cost price

CTR reserves the right to decline excessive amendment requests.

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2.5 Course Postponement or Cancellation by CTR

CTR Secure Training may cancel, postpone, or amend a course where required by:

• Minimum learner numbers

• Tutor illness or unavailability

• Venue issues or safety concerns

• Awarding Organisation or regulatory requirements

• Extreme weather or other force majeure events

• EQA / IQA quality assurance conflicts

• Unforeseen operational circumstances

Learners will be offered:

• A rescheduled date

• An alternative course

• OR a full refund of course fees (learner choice)

CTR is not responsible for indirect losses, including:

• Time off work

• Travel or accommodation costs

• Loss of earnings

• Employer charges or penalties

Learners must ensure appropriate insurance where applicable.

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2.6 Funded, Employer-Paid, or Invoiced Bookings

For bookings paid by an employer, charity, or public body:

• The organisation is contractually responsible for payment

• Learner removal (e.g., misconduct, plagiarism) does not void payment obligations

• Invoices must be settled within agreed terms (typically 14 or 30 days)

CTR reserves the right to:

• Withhold certificates until full payment is received

• Suspend learner access to eLearning platforms

• Apply late payment charges

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2.7 Transfers & Substitutions

Organisations may substitute a learner at no extra cost provided:

• The new learner meets eligibility requirements

• The change is made at least 48 hours before the course starts

• No regulated ID-based registrations (e.g., SIA, First Aid exams) have been finalised

If exams or materials have already been assigned, re-registration fees may apply.

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2.8 Distance Selling, Digital Materials & Cooling-Off Period

Under UK consumer law:

14-Day Cooling-Off Period applies unless:

• The learner accesses eLearning

• The learner downloads digital materials

• The learner begins the course

• Assessment or marking has begun

• The course is delivered within the 14-day window by learner choice

Once digital learning is accessed, the cooling-off right is waived.

This is a legal requirement for digital products.

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2.9 Refund Processing Times

Refunds (where applicable):

• Are issued within 14 days

• Will be refunded to the original payment method

• May take additional time due to banking processes

• Are subject to deduction of any applicable fees as outlined above

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2.10 Special Circumstances Refund Consideration

CTR may, at its sole discretion, consider partial refunds for:

• Severe illness

• Bereavement

• Significant personal emergencies

Documentary evidence may be required.

CTR is not obliged to issue a refund in such cases.

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SECTION 3

3. Eligibility, Entry Requirements & Learner Identity Verification

This section outlines the requirements learners must meet before enrolling or participating in CTR Secure Training (TRISAT) courses. These standards ensure compliance with Awarding Organisation regulations, safeguarding requirements, and national legislation.

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3.1 General Eligibility Requirements

To enrol on any CTR Secure Training course or qualification, learners must:

• Be physically and mentally capable of completing all required activities

• Have the necessary language, literacy, numeracy, and communication skills

• Meet any health and safety prerequisites

• Comply with all assessment conditions and AO standards

• Agree to these Terms & Conditions and centre policies

CTR Secure Training reserves the right to refuse entry where eligibility is not met.

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3.2 Age Requirements

Minimum age varies depending on the qualification:

• Some courses require learners to be 16+

• High-risk or regulated qualifications (e.g., SIA, physical intervention, certain self-defence or security courses) may require 18+

• Where awarding bodies specify age restrictions, CTR must enforce them strictly

Learners must provide proof of age upon request.

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3.3 English Language & Literacy Requirements

Learners must possess sufficient English language skills to:

• Understand course content

• Complete assessments

• Follow safety instructions

• Engage in group discussions

• Complete written and practical tasks

CTR may require learners to complete a language assessment prior to enrolment.

If learners do not meet the required standard, CTR reserves the right to:

• Refuse course entry

• Recommend alternative training

• Require additional support arrangements

Refund terms will apply in line with Section 2.

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3.4 Physical, Medical & Fitness Requirements

Certain courses involve physical exertion, practical demonstrations, or safety-critical tasks. These may include:

• Conflict management

• Physical intervention

• First aid

• Self-defence

• Tactical or scenario-based training

Learners must:

• Declare relevant medical conditions

• Confirm they can safely participate

• Bring any necessary medication (e.g., inhalers, EpiPens)

• Not participate under the influence of alcohol or drugs

CTR reserves the right to withdraw learners from practical activities if:

• There is a risk to themselves or others

• They are unfit, unsafe, or medically unsuitable

• They cannot physically complete mandatory assessment tasks

No refund will apply if the learner has concealed medical information.

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3.5 Identity Verification Requirements

CTR Secure Training must verify learner identities to comply with:

• Awarding Organisation regulations

• Exam security standards

• Certification requirements

• Safeguarding and fraud prevention policies

Learners must provide:

• Valid photographic ID (passport, driving licence, or government-issued ID)

• Proof of name change where applicable

• Additional documentation for regulated qualifications (e.g., SIA-linked courses)

Failure to provide acceptable ID means:

• You cannot be registered with the Awarding Organisation

• You cannot sit exams or assessments

• You cannot receive certification

No refund is provided if training continues but certification is blocked due to lack of ID.

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3.6 Recognition of Prior Learning (RPL) & Credit Transfer

Where permitted by the Awarding Organisation:

• Learners may apply for RPL or credit transfer

• Supporting evidence must be authentic, valid, and current

• CTR Secure Training and the AO will determine eligibility

RPL applications are not guaranteed and may incur additional administrative charges.

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3.7 False, Fraudulent, or Misleading Information

Providing false or misleading information during enrolment, including:

• Fake ID

• Incorrect personal details

• Fraudulent qualifications

• AI-generated or falsified documents

may result in:

• Immediate removal from the course

• Reporting to the Awarding Organisation

• Withholding or withdrawal of certification

• A permanent exclusion from CTR training

• Referral to law enforcement (where appropriate)

CTR has zero tolerance toward fraud.

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3.8 Reasonable Adjustments & Special Considerations

CTR is committed to supporting learners with disabilities or additional learning needs, provided that:

• Requests are made before the course begins

• Evidence is provided (medical, educational, or professional documentation)

• Adjustments do not compromise qualification integrity or assessment validity

Examples include:

• Extra time

• Reader or scribe support

• Assistive technologies

• Modified learning materials

Certain adjustments may not be possible for safety-critical or physically-assessed qualifications.

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3.9 Safeguarding Requirements

CTR Secure Training follows recognised safeguarding frameworks to protect:

• Children

• Vulnerable adults

• All learners and staff

Learners must:

• Behave appropriately

• Report concerns immediately

• Not engage in harassment, abuse, or harmful behaviour

CTR reserves the right to remove learners who breach safeguarding rules.

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SECTION 4

4. Intellectual Property, Copyright & Content Protection

CTR Secure Services Limited (TRISAT / CTR Secure Training) owns or licenses all intellectual property associated with its training, course materials, systems, content, and digital learning platforms. This section defines your rights, restrictions, and the legal protections surrounding our intellectual property (IP).

This clause is intentionally robust due to the nature of our professionally accredited training and the regulatory requirements set by Awarding Organisations (AOs).

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4.1 Ownership of Intellectual Property

Unless explicitly stated otherwise in writing:

All intellectual property (IP), copyright, and proprietary rights relating to CTR Secure Training are owned exclusively by:

CTR Secure Services Limited

Security House, Excalibur Road, Gorleston, Norfolk, NR31 7BB, United Kingdom.

This includes, without limitation:

• Course manuals

• eLearning content

• Training slides, presentations & videos

• Assessments, questions, marking guides & model answers

• Infographics and diagrams

• Practical demonstration instructions

• Course structures, frameworks & methodologies

• Digital content and LMS materials

• Logos, branding & trade names

• Website content & written materials

• Centre policies & training processes

• Proprietary methods of instruction or delivery

All training content is protected under:

• UK Copyright Law

• International Intellectual Property Treaties

• Awarding Organisation licensing rules

• Digital Millennium Copyright legislation

• Database rights and anti-plagiarism laws

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4.2 Licence to Use Training Materials (What You Can Do)

When you enrol on a course, CTR grants you a personal, revocable, non-transferable, non-exclusive licence to:

• View course materials

• Download approved learner files (where permitted)

• Use documents for personal study only

• Access the eLearning platform for the duration of the programme

This licence:

• Does NOT transfer ownership

• Ends automatically at course completion, account termination, refund, or misconduct finding

• Cannot be shared, transferred, or sold

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4.3 Prohibited Uses of Training Content (What You Cannot Do)

Under no circumstances may you:

Copy, download, share, or distribute training content, including:

• Uploading manuals or slides to any platform

• Sharing screenshots or recordings with others

• Posting content to social media, forums, or online groups

• Sharing exam questions or answers

• Reproducing training materials in any format

Use CTR content to create or deliver your own training, including:

• Remaking modified versions of our material

• Delivering training using CTR content

• Using CTR frameworks/methodologies commercially

• Rebranding CTR materials as your own

Upload or submit CTR materials to AI tools, including:

• ChatGPT

• Google Gemini

• Microsoft Copilot

• Claude

• Any generative AI or machine-learning system

This includes copying:

• Assessment criteria

• Exam questions

• Marking schemes

• eLearning content

• Proprietary diagrams or models

Attempt to “reverse engineer” any CTR content, such as:

• Extracting LMS content

• Removing watermarks

• Copying structure or layout

• Circumventing content protection features

These actions breach IP law and may result in civil or criminal penalties.

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4.4 Use of AI Tools with CTR Materials

Learners must not input, upload, or copy any CTR training content into generative AI tools.

Permitted AI use is limited to:

• Research

• Clarification

• Idea exploration

AI tools must NOT be used to:

• Reproduce course content

• Complete assessments

• Summarise restricted materials

• Generate exam answers

• Create derivative works of CTR content

Any misuse constitutes:

• Academic misconduct

• Intellectual property infringement

• A violation of these Terms

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4.5 Disclosure, Sharing & Third-Party Access

You may NOT share CTR materials with:

• Other learners (unless instructed by CTR staff)

• Friends, family, colleagues

• Employers (unless approved for workplace learning)

• Competitors or training providers

• AI systems

• Online communities

• Social platforms

• File-sharing sites

CTR reserves the right to take legal action for unauthorised disclosure.

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4.6 Penalties for Intellectual Property Breach

Breaching this IP policy may result in:

• Immediate removal from the course

• Suspension or deletion of your account

• Revocation of course access

• Disqualification from assessments

• Withholding or withdrawal of certificates

• Financial liability for damages

• Reporting to Awarding Organisations

• Blacklisting from CTR’s training programmes

• Legal proceedings including injunctions and cost recovery

CTR adopts a zero-tolerance approach to IP theft and academic malpractice.

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4.7 Content Retention & Access Rights After Course Completion

After completing a course, you MAY:

• Keep any CTR-issued approved learner downloads

• Retain personal notes you created yourself

You may NOT:

• Continue accessing the eLearning system

• Copy or retain copyrighted materials not classified as “learner downloads”

• Share or reuse any materials post-course without written approval

CTR reserves the right to revoke access at any time after course completion.

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4.8 Reporting IP Abuse or Misuse

CTR Secure Training actively monitors:

• File-sharing sites

• Social media platforms

• AI system prompts

• Academic integrity platforms

• Online training groups

Any discovery of CTR-owned materials being used without permission may result in:

• Immediate legal action

• Financial damages

• Reporting to regulatory bodies

Suspected breaches should be reported to:

trisattraining@ctrservices.co.uk

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SECTION 5

5. Third-Party Intellectual Property & External Content Use

This section defines how external intellectual property (IP) is handled within CTR Secure Training courses. Because we work with Awarding Organisations, licensing bodies, and regulated learning materials, it is essential that learners understand their obligations.

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5.1 Ownership of Third-Party Materials

CTR Secure Training may provide training that incorporates third-party content, including but not limited to:

• Awarding Organisation materials

• Educational textbooks or extracts

• Videos, diagrams, or animations

• Software, online tools, or eLearning integrations

• Industry frameworks or models licensed for education

• Government or public–domain documents

• Scenario content provided by clients or subject-matter contributors

All such materials remain the property of their respective owners.

CTR does not grant you permission to copy, distribute, or reuse third-party IP beyond what is required to complete your training.

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5.2 Licensed Materials for Regulated Qualifications

Some qualifications delivered by CTR Secure Training involve content controlled by an Awarding Organisation (AO). These materials:

• Are provided strictly for training and assessment purposes

• Must not be copied, shared, or recreated

• Must not be uploaded to any AI tool, website, cloud server, or messaging platform

• Must not be used to train others, commercially or privately

• Must not be disclosed to unauthorised individuals

CTR is contractually bound to protect AO content.

Any learner who breaches this requirement may be subject to legal or disciplinary action by both CTR and the Awarding Organisation.

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5.3 Use of Public-Domain Materials

Although some content (e.g., legislation, government guidance) may be free to access publicly, CTR’s:

• Interpretation

• Structuring

• Formatting

• Explanation

• Application to scenarios

• Assessment use

is protected under CTR copyright.

Learners may access public-domain information independently, but CTR’s adaptation of it remains protected content.

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5.4 Restrictions on Third-Party Content Use

You are strictly prohibited from:

• Reproducing third-party training content provided by CTR

• Sharing AO-protected materials with others

• Using copyrighted scenarios, images, or models outside of training

• Recording or redistributing videos or digital lectures

• Creating derivative works based on third-party content provided in training

Even if material is not explicitly marked as copyrighted, it must be treated as such, unless CTR confirms written permission.

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5.5 AI Tools & Third-Party Content

Learners must not upload, copy, or rewrite third-party content provided by CTR into AI systems, including but not limited to:

• ChatGPT

• Google Gemini

• Microsoft Copilot

• Claude AI

• Any generative AI tools, bots, or assistants

This includes:

• Assessment questions

• Case studies

• Copyrighted diagrams

• AO-proprietary materials

• Marking frameworks

Uploading copyrighted content into AI systems constitutes copyright violation and may expose CTR to liabilities — therefore, it is strictly prohibited.

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5.6 Attribution & Referencing Requirements

If external sources are used by learners (e.g., academic references, legislation, journal articles), the learner must:

• Cite the work appropriately

• Use Harvard-style referencing

• Clearly differentiate between their own work and referenced content

Failure to reference external material correctly may constitute academic misconduct or plagiarism (see Section 26).

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5.7 Infringements Involving Third-Party IP

If CTR determines that a learner has:

• Copied external content without permission

• Shared AO-protected material

• Used AI to disseminate copyrighted content

• Uploaded materials to public platforms

• Breached copyright law or licensing agreements

CTR may:

• Suspend or remove the learner from the course

• Invalidate assessments

• Withhold or withdraw certification

• Report the infringement to the Awarding Organisation

• Take legal action to recover damages

• Permanently prohibit the learner from future training

Where external IP owners are involved, legal claims may be pursued directly against the learner.

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5.8 Reporting Suspected Third-Party IP Misuse

Learners must report any suspected misuse of third-party intellectual property to:

trisattraining@ctrservices.co.uk

CTR will investigate all reports in accordance with its malpractice procedures.

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SECTION 6

6. Fair Use, Research Use & Legal Exceptions

This section clarifies limited circumstances under which learners may legally reference or reuse certain content under UK fair dealing legislation and academic norms. These permissions are strictly defined and do not override CTR Secure Services' intellectual property rights or the conditions of Awarding Organisations.

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6.1 Fair Use / Fair Dealing Under UK Law

In the UK, limited reuse of copyrighted material may fall under fair dealing provisions, including:

• Non-commercial research

• Private study

• Criticism or review

• Quotation for academic purposes

CTR Secure Training acknowledges these exceptions only when all of the following apply:

1. The content used is minimal, relevant, and proportionate

2. The purpose is genuinely academic or for study

3. Full and accurate Harvard-style referencing is included

4. The material is not AO-protected, confidential, or assessment-related

5. The use does not damage CTR Secure Services’ commercial position

6. The content is not shared publicly or uploaded to AI platforms

Learners remain responsible for ensuring their usage meets legal criteria.

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6.2 Fair Use Does Not Apply To:

Under no circumstances may learners rely on fair use or fair dealing to:

• Copy or distribute CTR Secure Training content

• Replicate training materials

• Reproduce or share exam questions

• Upload copyrighted content into AI systems

• Publish CTR content online

• Use CTR materials for commercial training

• Share answers, solutions, or model responses

• Recreate CTR methodologies or frameworks

Fair use does not apply to regulated qualification materials, which are strictly controlled.

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6.3 Fair Use for Quotation or Academic Commentary

Learners may quote small extracts for academic purposes IF:

• The extract is necessary and relevant

• It is properly referenced

• The learner writes original commentary explaining their understanding

• It does not include exam content, assessment guidance, or proprietary material

Failure to differentiate between quoted content and original learner work will be treated as plagiarism.

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6.4 Private Study Allowance

Learners may:

• Take personal notes

• Create handwritten summaries

• Produce private study aids

• Save permitted learner resources provided by CTR

These materials are for private use only and must not be:

• Published

• Uploaded to cloud storage where third parties have access

• Shared with other learners or organisations

• Used for delivering training

CTR content always remains the property of CTR Secure Services Limited.

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6.5 Use of Legislation, Public-Domain Content & Government Material

Content that is legally in the public domain (e.g., legislation, published government guidance) may be used provided:

• The learner writes original explanations

• Harvard referencing is applied

• No CTR-provided commentary or teaching material is copied verbatim

CTR’s training structure, interpretation, and contextualisation are not public domain and remain protected.

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6.6 Academic Referencing Requirements

When external sources are used, learners must:

• Provide in-text citations

• Use Harvard-style referencing

• Include a full reference list

• Attribute direct quotations using quotation marks

• Correctly reference statistics, ideas, or frameworks

Incorrect referencing may lead to academic integrity review under Section 26.

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6.7 Fair Use & AI Systems

Fair use does NOT permit uploading copyrighted or confidential content into AI systems.

Learners may NOT:

• Copy CTR content into ChatGPT, Gemini, Copilot, Claude, or any LLM

• Submit CTR-created materials to AI for summarisation

• Ask AI to rewrite CTR materials or assessments

• Use AI to “redesign” CTR intellectual property

AI tools must only be used for research, not for reproducing training materials or assessments.

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6.8 Legal Consequences for Misuse

Misuse of copyrighted content under the false belief that "fair use applies" may result in:

• Academic misconduct action

• Removal from the course

• Withholding or withdrawal of certification

• Reporting to awarding bodies

• Legal claims for damages

• Criminal liability in serious cases

Learners are responsible for understanding and complying with copyright law.

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6.9 CTR’s Right to Refuse Fair Use Claims

CTR Secure Services reserves the right to:

• Reject any learner submission that misuses fair use

• Override fair use claims where Awarding Organisation rules prevent sharing

• Refuse requests that compromise assessment integrity

• Remove or restrict access to materials misused under mistaken assumptions

CTR always prioritises regulatory compliance, qualification validity, and intellectual property protection.

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SECTION 7

7. Links to Other Websites, External Resources & Third-Party Services

CTR Secure Training may provide links, references, or access to external websites, learning aids, tools, or services that support your training. This section outlines the limitations, responsibilities, and liabilities associated with the use of external resources.

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7.1 External Links Provided for Convenience Only

The CTR Secure Training website and eLearning platform may contain links to third-party websites, including but not limited to:

• Government or regulatory websites

• Awarding Organisation portals

• Educational support platforms

• Industry bodies

• Video hosting platforms (e.g., YouTube, Vimeo)

• Learning tools and reference sources

• Health & safety or legal documentation portals

These links are provided solely for learner convenience, and do not constitute:

• Endorsement

• Approval

• Recommendation

• Partnership or affiliation

CTR Secure Training is not responsible for external website content.

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7.2 CTR Accepts No Liability for External Content

Because external websites are outside CTR’s control, we cannot guarantee:

• Accuracy

• Currency

• Completeness

• Availability

• Security

• Suitability for your training

CTR is not liable for any:

• Errors or omissions

• Misleading information

• Loss or damage arising from external website use

• Malware, tracking, cookies, or data collection used by third parties

Learners access external links at their own risk.

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7.3 External Services Used for Training Purposes

Some qualifications require learners to use external platforms such as:

• Exam booking systems

• Identity verification systems

• E-learning portals operated by Awarding Organisations

• Video conferencing platforms (e.g., Zoom or Teams)

• Plagiarism detection tools (e.g., PlagaScan)

• Academic referencing tools

• Digital signature systems

By enrolling, learners agree to:

• Accept the external provider’s terms

• Comply with additional privacy or security requirements

• Use the platform correctly

CTR is not responsible for downtime, faults, or outages of third-party platforms.

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7.4 Third-Party Assessment, Evaluation or Certification Systems

Where Awarding Organisations require the use of specific systems for:

• Exam registration

• Digital assessments

• E-portfolios

• Learner evidence submission

• Exam invigilation

• Identity checks

CTR must comply with AO requirements.

Learners must also agree to AO terms in order to be certified.

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7.5 Security & Data Risks with External Websites

Learners should exercise caution when accessing external links.

CTR Secure Training cannot guarantee:

• Data safety

• Compliance with GDPR

• Protection against tracking or analytics

• That cookies and advertising are not used

It is the learner’s responsibility to:

• Maintain antivirus protection

• Avoid sharing personal details unnecessarily

• Ensure safe browsing practices

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7.6 Learners Must Not Upload CTR Content to External Websites

Under no circumstances may learners:

• Post CTR training content onto external websites

• Share CTR materials in social media groups

• Upload assessments or exam questions to public forums

• Contribute CTR content to teaching or commercial websites

• Share copyrighted material on cloud drives accessible to others

This includes:

• Facebook

• X / Twitter

• LinkedIn

• Reddit

• YouTube

• Public Google Drives or OneDrives

• Chegg or study-help websites

• Any external training platform

Violations constitute intellectual property infringement.

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7.7 Links from External Sites to CTR

External parties may only link to:

• The CTR homepage

• Public-facing pages

• Public resources

Deep-linking to restricted learner content requires CTR’s express written permission.

CTR reserves the right to require removal of unauthorised links.

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7.8 No Implied Endorsement

Linking to CTR or being linked by CTR does not imply:

• Sponsorship

• Endorsement

• Approval

• Partnership

• Contractual relationship

CTR only endorses partners explicitly stated in official documentation.

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7.9 External Tools: AI Systems, Referencing Tools & Plagiarism Checkers

Learners must be aware of the risks of using external tools such as:

• ChatGPT

• Google Gemini

• Microsoft Copilot

• Grammarly

• Academic referencing tools

• File conversion tools

Risks include:

• Data retention

• Third-party access

• Copyright scanning

• Unauthorised storage of your work

• Uploading CTR content (strictly prohibited)

Learners must not rely on external tools for:

• Completing assessments

• Understanding regulated content

• Seeking answers or exam guidance

CTR accepts no liability for misuse of external AI or academic tools.

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7.10 Removal of External Links

CTR reserves the right to:

• Add external resources

• Remove external links

• Replace tools or references

• Modify recommendations based on quality or regulatory changes

No notice is required for such updates.

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SECTION 8

8. Linking to the CTR Secure Training Website (Rules & Permissions)

This section outlines the conditions under which individuals, organisations, or third-party services may create links to CTR Secure Training’s website, learning platform, or related pages. These rules are essential for protecting our intellectual property, brand, and digital integrity.

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8.1 Permission to Link to CTR’s Website

CTR Secure Training allows non-exclusive, revocable permission for individuals or organisations to:

• Create a link to the homepage of the CTR Learning Platform

• Create a link to public-facing pages of our main website

This permission is granted only under the following conditions:

• The link is fair, accurate, and legal

• It does not misrepresent your relationship with CTR

• It does not imply CTR endorsement unless written permission is given

• The destination is clearly identifiable as CTR’s official website

CTR may revoke linking permission at any time without explanation.

________________________________________

8.2 Linking Restrictions

You may not link to:

• Private learner pages

• Login or account-only pages

• eLearning content behind authentication

• Assessment portals

• Downloadable course materials

• Internal policies not intended for public viewing

• Any content designated as confidential, proprietary, or restricted

Deep-linking to internal course content without written consent is prohibited.

________________________________________

8.3 No Framing or Embedding of CTR Content

You may not:

• iframe CTR pages into your website

• Embed CTR content into another digital platform

• Use similar technologies to display CTR material on third-party sites

• Reproduce CTR layouts or styling to mimic authenticity

Such use:

• Creates confusion

• Violates branding rules

• May breach intellectual property law

CTR reserves the right to issue takedown notices.

________________________________________

8.4 No Misrepresentation or False Claims

Links must not:

• Suggest approval, sponsorship, or endorsement by CTR

• Imply partnership or affiliation unless explicitly confirmed

• Be placed on websites hosting illegal, inappropriate, or harmful content

• Be used to advertise or promote competing services

• Misrepresent CTR’s role, services, or authority

CTR protects its brand integrity and will act against misrepresentation.

________________________________________

8.5 Acceptable Places to Share CTR Links

You may share CTR-approved links:

• With learners who require access

• In internal corporate communications

• On learner support forums where appropriate

• In emails or workplace systems for approved training access

• On personal social media in a way that does not infringe copyright

________________________________________

8.6 Prohibited Uses of CTR Links

You may not use CTR links for:

• Promoting unauthorised training

• Advertising competitor services

• Reselling CTR training content

• Misleading marketing

• SEO manipulation or link farming

• Spam or unsolicited messaging

Any misuse will result in revocation of linking rights and possible legal action.

________________________________________

8.7 Use of CTR Branding in Links

You may only use:

• CTR’s official name

• CTR Secure Training or TRISAT written text

• Approved logos (when provided explicitly for partner use)

You may not use:

• Modified CTR logos

• Old or outdated branding

• Logos or marks belonging to Awarding Organisations

• Branding that replicates CTR style without permission

CTR may require corrections or removals at any time.

________________________________________

8.8 Takedowns, Corrections & Enforcement

CTR Secure Services reserves the right to:

• Request removal of any link at any time

• Issue cease-and-desist notices for improper linking

• Block access to services from offending domains

• Pursue legal action for continued misuse or infringement

Failure to comply with takedown requests may result in:

• Permanent blocking from CTR platforms

• Reporting to employers or governing bodies

• Legal escalation including cost recovery

________________________________________

SECTION 9

9. Use of Communications Facilities (Email, Messaging, LMS, Live Chat & Classroom Conduct)

This section governs how learners interact with CTR Secure Training through online communication systems, email, messaging platforms, live chat functions, forums, and in-person classroom environments. These rules ensure a safe, respectful, and professional learning environment for all learners, tutors, assessors, and administrators.

________________________________________

9.1 Scope of Communication Rules

These rules apply to all communication channels used by CTR Secure Training, including:

• Email (incoming and outgoing)

• The eLearning platform messaging system

• Internal course forums or discussion boards

• Video conferencing platforms (Zoom, Teams, etc.)

• Live chat support

• In-person classroom interactions

• Messaging between learners and CTR staff

• Social media groups managed or monitored by CTR

• Phone calls and voicemail

All communication must remain appropriate, professional, and respectful at all times.

________________________________________

9.2 Acceptable Behaviour & Communication Standards

Learners must:

• Use clear, respectful language

• Communicate professionally with staff and other learners

• Report harmful or inappropriate behaviour immediately

• Follow tutor or assessor instructions

• Treat all individuals with dignity and respect

• Use English (unless otherwise permitted) to ensure clarity in support requests

CTR promotes a zero-tolerance approach to:

• Discrimination

• Harassment

• Bullying

• Abusive or threatening behaviour

• Intimidation

• Offensive speech (ageist, sexist, racist, homophobic, etc.)

Any breach may result in disciplinary action or removal from the course.

________________________________________

9.3 Prohibited Behaviours (Online or In Person)

Learners must not:

9.3.1 Use rude, obscene, or aggressive language

Including swearing, insults, slurs, or degrading comments.

9.3.2 Submit unlawful, offensive, or harmful content

This includes content that is:

• Abusive

• Harassing

• Hateful

• Violent

• Defamatory

9.3.3 Promote violence or illegal activity

Including encouragement of physical harm, unlawful conduct, or extremist views.

9.3.4 Impersonate another person

Such as:

• Other learners

• CTR staff

• External bodies

• Awarding Organisations

9.3.5 Spam or misuse communication channels

Including:

• Mass unsolicited messages

• Advertising products or services

• Promoting non-CTR training

9.3.6 Upload malicious files or harmful software

Including viruses, scripts, or any file intended to disrupt systems.

9.3.7 Record, screenshot, or distribute communications

Unless express written permission is given by CTR Secure Training.

________________________________________

9.4 Use of Video Platforms & Virtual Classrooms

When attending online sessions, learners must:

• Join with their real name

• Keep webcams on when requested for identity verification

• Ensure attendance from a quiet, safe environment

• Dress appropriately for a professional setting

• Not record or redistribute training sessions

CTR may remove participation or require reconnection if a learner is disruptive.

________________________________________

9.5 Monitoring of Communications

Learners acknowledge that CTR Secure Training:

• May monitor communications for quality assurance

• May retain communication logs where required by the Awarding Organisation

• May review forum or chat interactions

• May analyse LMS interactions for security or academic integrity

• Will act on concerns related to misconduct or safeguarding

Monitoring is conducted in accordance with GDPR and safeguarding obligations.

________________________________________

9.6 Storage, Use & Modification of Submitted Information

By communicating with CTR Secure Training, learners agree that:

• Submitted content may be stored for audit purposes

• Training evidence may be reviewed by IQA/EQA personnel

• CTR may use submitted communications to resolve complaints or support cases

• CTR may edit learner-submitted content for clarity or administrative reasons (excluding assessments)

• Learners waive moral rights regarding modifications of non-assessment submissions

CTR will not modify assessed work except as permitted under academic integrity procedures.

________________________________________

9.7 Restrictions on Sharing Assessment-Related Content

Learners must not share:

• Assessment questions

• Model answers

• Exam content

• Tutor explanations that reveal assessment secrets

• Practical assessment criteria

• eLearning quiz screenshots

• Marking sheets

Sharing assessment content is considered malpractice and may result in:

• Removal from the course

• Assessment failure

• Certificate withdrawal

• Permanent exclusion from future training

• Reporting to the Awarding Organisation

________________________________________

9.8 Consequences of Communication Misuse

Depending on severity, CTR may:

• Issue an informal warning

• Issue a formal written warning

• Remove access to communication tools

• Suspend the learner from the eLearning platform

• Remove the learner from the course

• Report misconduct to regulatory bodies or employers

• Withhold or withdraw certificates

• Ban the learner from future CTR programmes

Serious cases (such as threats, harassment, or criminal activity) may be referred to law enforcement.

________________________________________

9.9 Safeguarding Responsibilities

CTR Secure Training is committed to safeguarding all learners.

Communication rules support:

• Protection of vulnerable individuals

• Prevention of harm or abuse

• Compliance with UK safeguarding frameworks

All safeguarding concerns must be reported immediately to CTR’s Safeguarding Lead.

________________________________________

9.10 Confidentiality and Professionalism

Learners must not:

• Share personal details of other learners

• Disclose sensitive discussions outside training

• Repost messages without permission

• Breach confidentiality agreements

• Share tutor contact details publicly

CTR maintains strict confidentiality requirements for all professional learning environments.

________________________________________

SECTION 10

10. Accounts, Registration & Learner Responsibilities

This section sets out the requirements for creating, managing, and safeguarding your learner account, as well as the responsibilities you must follow when participating in CTR Secure Training programmes. These measures protect assessment integrity, learner data, and the security of our eLearning systems.

________________________________________

10.1 Requirement to Create an Account

To access training services, learners may be required to create an account on:

• The CTR Secure Training LMS (elearning.trisat.co.uk)

• External Awarding Organisation systems

• Assessment platforms

• Identity verification portals

You must provide accurate information when creating your account, including:

• Legal name

• Contact details

• Correct date of birth

• Emergency contact (if applicable)

• Any required documentation for regulated qualifications

Providing false or misleading information is grounds for removal from training.

________________________________________

10.2 Accuracy of Learner Information

By creating an account, you confirm that:

• All personal and contact information is accurate

• You will update your information if it changes

• You have permission to use the email address provided

• You understand certificates may be issued using the details supplied

Incorrect information can lead to:

• Certification delays

• Assessment errors

• Rejection by Awarding Organisations

• Administrative fees for corrections

CTR is not liable for learner errors.

________________________________________

10.3 Account Security & Learner Obligations

You must:

• Keep your username and password confidential

• Use strong, unique passwords

• Not share your account with anyone else

• Not allow another person to access your training

• Log out after each session, especially on shared devices

• Notify CTR immediately if you suspect your account has been compromised

Sharing accounts or credentials constitutes malpractice.

________________________________________

10.4 Unauthorised Access and Misuse

If CTR suspects that an account:

• Has been accessed by an unauthorised person

• Is being shared with another learner

• Is being used to harvest or copy training content

• Is being used dishonestly for assessments

CTR may:

• Suspend access

• Reset login credentials

• Investigate under malpractice procedures

• Report the incident to awarding bodies

• Remove the learner permanently from training

________________________________________

10.5 Multiple Accounts

Learners may not create multiple accounts unless instructed by CTR for technical reasons.

Creating additional accounts to:

• Obtain extra assessment attempts

• Circumvent suspension

• Access restricted materials

• Mislead tutors or assessors

is considered malpractice and may result in penalties under Section 26.

________________________________________

10.6 Account Termination by CTR

CTR Secure Training may terminate or suspend a learner account if:

• Terms & Conditions are breached

• Academic misconduct or plagiarism is identified

• Intellectual property is misused

• Required payments are not made

• Identity verification fails

• Awarding Organisation requirements are not met

• Abusive behaviour occurs (online or in person)

• A learner is deemed unfit to continue training

CTR is not obligated to provide further training once an account is terminated for misconduct.

________________________________________

10.7 Learner Responsibility for Submitted Work

Learners must ensure that:

• All submitted work is their own

• All assessments follow the rules set out by CTR and AOs

• Work is submitted by the required deadline

• Files are accessible and not corrupted

• Evidence is uploaded to the correct platform

• No restricted content is shared or reused

Late submissions may be rejected depending on AO rules.

________________________________________

10.8 Responsibility for Device Security

Learners are responsible for ensuring that their device:

• Has up-to-date antivirus software

• Is protected from malware

• Is not used by others to access CTR content

• Is secure when logged into CTR systems

Device failure or data loss is not CTR’s responsibility.

________________________________________

10.9 Responsibility for Internet, Software & Technical Access

Learners must ensure they have:

• A stable internet connection

• A suitable device (desktop, laptop, or approved tablet)

• Necessary software for assessments or eLearning

• Access to email for receiving updates

CTR is not responsible for:

• Learner internet problems

• Email delivery issues caused by spam filters

• Incompatible devices

• Lost work due to technical faults

CTR will provide guidance but cannot guarantee technical troubleshooting for every device.

________________________________________

10.10 Suspension of Accounts for Non-Compliance

Accounts may be suspended if learners:

• Fail to meet attendance requirements

• Do not complete mandatory pre-course eLearning

• Breach health and safety requirements

• Fail identity checks

• Violate safeguarding policies

• Breach academic integrity rules

• Fall into invoice or payment arrears (for employer-funded courses)

Suspension may delay assessment or certification.

________________________________________

10.11 Evidence Retention Requirements

Learners acknowledge that:

• Evidence may be stored for AO sampling

• Assessments may be retained for up to 7 years

• Identity documents may be stored in secure systems for verification

• Records may be shared with AOs or regulators upon request

This is a requirement for qualification validity.

________________________________________

10.12 No Right to Continuous Access

Creating an account does not entitle learners to perpetual access to:

• eLearning materials

• Past course content

• Tutor feedback

• Downloaded materials that are not explicitly designated as learner copies

CTR may limit or revoke access after course completion or expiry.

________________________________________

SECTION 11

11. Termination, Suspension & Withdrawal from Courses

This section outlines the circumstances under which CTR Secure Training may suspend, terminate, or withdraw learners from courses, as well as the implications for assessment, certification, and access to services.

These measures are necessary to ensure safety, compliance with Awarding Organisation standards, and the integrity of qualification delivery.

________________________________________

11.1 Right of CTR to Suspend or Terminate Learner Access

CTR Secure Training reserves the unconditional right to suspend or remove a learner from:

• A course

• Classroom sessions

• Virtual learning environments

• Assessment activities

• The eLearning platform

• Any CTR digital or physical environment

where the learner has breached these Terms or otherwise presents a risk.

CTR may act immediately and without prior notice where necessary to protect:

• Learner safety

• Assessment integrity

• Staff welfare

• Centre security

• Awarding Organisation compliance

________________________________________

11.2 Grounds for Termination or Suspension

CTR may suspend, withdraw, or permanently exclude a learner for any of the following reasons:

11.2.1 Academic Misconduct

Including:

• Plagiarism

• AI-generated work misrepresented as original

• Collusion with others

• Cheating during assessments

• Sharing exam or assessment content

________________________________________

11.2.2 Behavioural Misconduct

Including:

• Abusive, aggressive, or threatening behaviour

• Harassment, bullying, or discriminatory actions

• Disruption of teaching or assessment

• Inappropriate behaviour online or in person

________________________________________

11.2.3 Health & Safety Risk

Including:

• Being under the influence of drugs or alcohol

• Unsafe conduct during practical activities

• Ignoring safety instructions

• Physical or medical conditions making participation unsafe

________________________________________

11.2.4 Failure to Meet Eligibility or ID Requirements

Including:

• Failure to produce valid ID

• Providing false or fraudulent documents

• Not meeting mandatory prerequisites

________________________________________

11.2.5 Intellectual Property Violations

Including:

• Copying or sharing course content

• Uploading CTR materials to AI systems

• Distributing assessment content

• Recreating CTR methodologies or frameworks

________________________________________

11.2.6 Non-Compliance with Attendance Requirements

Including:

• Missing mandatory training hours

• Late arrival or early departure impacting assessment

• Repeated absence or failure to complete eLearning

________________________________________

11.2.7 Non-Payment or Contract Breach

Including:

• Unpaid invoices

• Failed instalments

• Withdrawal of employer funding

No certificate will be issued until all fees are settled.

________________________________________

11.2.8 Safeguarding Concerns

Including:

• Risk to children or vulnerable adults

• Behaviour raising a safeguarding alert

• Breaches of confidentiality involving vulnerable individuals

CTR acts in line with UK safeguarding law.

________________________________________

11.3 Consequences of Termination or Suspension

Where CTR suspends or removes a learner:

• Access to the LMS is immediately withdrawn

• Access to classroom or virtual sessions stops

• All coursework submissions may be paused

• Exams and assessments may be forfeited

• No refund will be issued unless explicitly approved

• The learner may be permanently banned from future training

• Awarding Organisations may be notified

• Certificates may be withheld or withdrawn

CTR will not be held responsible for financial losses resulting from suspension.

________________________________________

11.4 Temporary Suspension Pending Investigation

CTR may temporarily suspend a learner while investigating:

• Possible malpractice

• Safeguarding concerns

• Behavioural issues

• Identity discrepancies

• Payment disputes

During suspension:

• Assessment deadlines may be paused

• Attendance at sessions is prohibited

• Communication may be limited to designated staff

• The learner must not contact tutors directly

CTR will seek to conclude investigations within a reasonable timeframe.

________________________________________

11.5 Withdrawal Initiated by the Learner

Learners may voluntarily withdraw from a course at any time. However:

• Refund eligibility is governed strictly by Section 2

• Withdrawing does not negate outstanding fees

• Partial completion does not entitle the learner to partial certification

• Re-enrolment may require full repayment of course fees

________________________________________

11.6 Withdrawal Initiated by the Employer or Sponsor

Where an employer withdraws a learner:

• Refunds follow Section 2

• Access may be terminated immediately

• Certification is withheld unless all requirements (including payment) are met

• CTR cannot mediate disputes between employer and learner

If the employer is funding the course, payment obligations remain.

________________________________________

11.7 Reinstatement After Suspension

Reinstatement is not automatic and is at CTR’s sole discretion.

Learners may need to:

• Pay reinstatement fees

• Complete corrective training

• Submit identity or eligibility documents

• Agree to behaviour or performance conditions

CTR reserves the right to refuse reinstatement.

________________________________________

11.8 Appeal Rights Following Termination

Learners may appeal a termination decision through the formal appeals procedure outlined in Section 30.

Appeals must:

• Be submitted in writing within 7 days

• Include supporting evidence

• Follow CTR’s documented appeals process

Suspension remains in effect during the appeal.

________________________________________

11.9 Permanent Exclusion from CTR Training

CTR may permanently exclude a learner for:

• Severe misconduct

• Serious safeguarding breaches

• Fraudulent activity

• Repeated malpractice

• Threatening or violent behaviour

• Persistent IP or copyright violations

The decision is final and may be shared with relevant authorities.

________________________________________

SECTION 12

12. Services, Pricing, Availability & Course Delivery

This section outlines the terms governing the provision of CTR Secure Training services, including how courses are delivered, how pricing works, and how availability is managed. These standards are aligned with Awarding Organisation (AO) requirements, Ofqual regulation, and CTR Secure Services’ operational procedures.

________________________________________

12.1 Description of Services

CTR Secure Training provides:

• Classroom-based training

• Virtual and blended learning

• eLearning programmes

• Regulated qualifications

• Practical and theoretical assessments

• Invigilated exams

• Workshops and CPD sessions

• Tailored training for organisations

While CTR makes every effort to ensure course descriptions are accurate, delivery methods, content emphasis, and session structure may vary depending on:

• Learner needs

• Tutor professional judgement

• Awarding Organisation updates

• Regulatory changes

Such variations do not constitute grounds for refunds.

________________________________________

12.2 Accuracy of Website & Marketing Information

We strive to ensure accuracy across:

• Course descriptions

• Learning outcomes

• Pricing

• Duration and schedules

• Entry requirements

• Assessment methods

However, CTR cannot guarantee that every detail will remain unchanged due to:

• AO specifications being updated

• Tutor amendments to improve learning quality

• Replacement of resources or training venues

• Updated legislation or industry standards

CTR reserves the right to modify course content without notice.

________________________________________

12.3 Course Availability

Availability may be affected by:

• Minimum learner numbers

• Tutor availability

• Venue availability

• Exam scheduling

• Health, safety, or safeguarding requirements

• External quality assurance (EQA) visits

• Force majeure events (e.g., weather, strikes, emergencies)

CTR does not guarantee:

• Continuous availability

• Availability of specific dates

• Delivery of all courses advertised

Courses operate on a first-come, first-served basis unless reserved contractually.

________________________________________

12.4 Course Delivery Format

Courses may be delivered via:

• In-person classroom sessions

• Virtual live instructor-led sessions

• eLearning and self-study modules

• Blended programmes

• On-site organisational training

CTR reserves the right to:

• Change delivery format if required

• Replace instructors due to illness or scheduling

• Modify the timetable for operational reasons

Learners will be notified wherever possible.

________________________________________

12.5 Tutor & Assessor Substitution

CTR may replace:

• Tutors

• Assessors

• Invigilators

• IQA personnel

at any time due to:

• Illness

• Scheduling conflicts

• Changes to training requirements

• Conflicts of interest

• Compliance with awarding bodies

CTR is not obligated to provide the same instructor for every session.

________________________________________

12.6 Pricing & Payment

All pricing shown:

• Is correct at the time of publication

• May change without prior notice

• Includes assessment and certification fees unless otherwise stated

• Excludes optional extras (e.g., additional study materials, resits, replacement certificates)

Payments must be made:

• At the time of booking, unless credit terms are agreed

• In full before attending training

• By an approved payment method (card, bank transfer, invoicing by arrangement)

CTR may refuse entry if payment has not been received.

________________________________________

12.7 Additional Charges (Where Applicable)

Additional fees may apply for:

• Late cancellations (see Section 2)

• Reassessment or exam resits

• Replacement certificates

• Delivery of duplicate course materials

• Administrative changes

• Replacement ID badges or registration details

• Additional tutor support

• Failure to attend mandatory components requiring rebooking

CTR will always communicate additional costs transparently.

________________________________________

12.8 VAT & Taxation

All prices listed:

• Are exclusive of VAT unless stated otherwise

• Will include VAT on invoices where required

• May be zero-rated for some digital services depending on legislation

Organisations purchasing training remain responsible for VAT obligations.

________________________________________

12.9 Assessment Availability & Scheduling

Assessment availability (theory or practical) depends on:

• Awarding Organisation rules

• Validity periods for components

• Exam windows and scheduling

• Tutor or assessor availability

• Internal and external quality assurance sampling

• Identity verification

CTR must comply with AO rules regarding assessment timing and may delay assessments if:

• Compliance cannot be guaranteed

• Evidence is incomplete

• IAQ/EQA sampling requires changes

________________________________________

12.10 Provision of Digital Services

CTR cannot guarantee that the eLearning platform:

• Will be uninterrupted

• Will be free from errors

• Will function on all devices or browsers

• Will be free from downtime due to maintenance or upgrades

Platform access may be temporarily disrupted for:

• System updates

• Security maintenance

• Server upgrades

• Unexpected outages

CTR will make reasonable efforts to minimise downtime.

________________________________________

12.11 Delivery of Learning Materials

Materials may be delivered via:

• Digital downloads

• Printed manuals

• Online modules

• Video content

• Presentations

Some materials are AO-restricted and must not be copied, shared, or printed externally.

CTR retains the right to:

• Update learning materials

• Replace content

• Remove outdated modules

• Adjust course sequencing

No notice is required for regulatory or compliance-driven updates.

________________________________________

12.12 Learner Responsibility for Completion

You are responsible for:

• Completing all modules

• Attending mandatory sessions

• Meeting assessment deadlines

• Ensuring your work is backed up

• Checking communications from CTR

• Complying with AO rules

Failure to complete required components may result in:

• Assessment failure

• Loss of course place

• Additional charges for rescheduling

• Ineligibility for certification

CTR is not responsible for learner non-engagement.

________________________________________

12.13 Rescheduling by CTR

CTR reserves the right to:

• Change dates

• Change venues

• Change delivery format

• Combine or split groups

• Alter timetables

• Adjust assessment schedules

• Reschedule courses for operational or regulatory reasons

Learners will be notified as early as possible.

Refund eligibility follows Section 2.

________________________________________

12.14 Continuous Professional Judgement

Tutors and assessors are empowered to:

• Modify teaching approaches

• Provide additional materials

• Change pacing or structure

• Enforce safety or conduct rules

• Stop learners from participating if risk is identified

This is essential for maintaining a safe, effective learning environment.

________________________________________

12.15 No Guarantee of Specific Outcomes

CTR Secure Training does not guarantee:

• That a learner will pass

• That a qualification will be awarded

• That a learner will be deemed competent

• Employment outcomes or industry licences

• Acceptance into future programmes

Success depends on learner effort, attendance, and meeting all assessment requirements.

________________________________________

SECTION 13

13. Orders, Certification Process & Provision of Assessments

This section explains how training orders are processed, how assessments are delivered, and what conditions must be met before certificates can be awarded. These rules exist to uphold the integrity of regulated qualifications, protect learners, and ensure compliance with Awarding Organisations (AOs) and Ofqual.

________________________________________

13.1 Formation of Contract

A contract between the learner (or purchasing organisation) and CTR Secure Training is formed when:

1. A booking is submitted

2. Payment is made or credit terms are agreed

3. CTR sends a formal confirmation email

4. CTR grants access to the course or LMS

CTR is entitled to refuse or cancel orders where:

• Eligibility criteria are not met

• Identity cannot be verified

• Fraud or misuse is suspected

• Compliance concerns exist

________________________________________

13.2 Information Supplied at Order Confirmation

Once a booking is accepted, CTR will issue a confirmation containing:

• Course title and description

• Date(s), time(s), and location/format

• Assessment methods and requirements

• Pre-course instructions

• Fees and VAT (where applicable)

• Any mandatory documents or ID requirements

• eLearning login details (if relevant)

It is the learner’s responsibility to review and adhere to the instructions.

________________________________________

13.3 Provision of Services

CTR Secure Training will provide:

• Qualified trainers and assessors

• Accredited learning materials

• Access to the LMS (where relevant)

• Assessment opportunities in line with AO rules

• Internal quality assurance (IQA)

• Certification claims upon successful completion

CTR will not provide services outside the agreed scope.

________________________________________

13.4 Assessment Conditions

Assessments may include:

• Written exams

• Practical demonstrations

• Scenario-based tasks

• Oral questioning

• Portfolio/evidence submission

• Online assessment modules

Learners must comply with all assessment conditions including:

• Identity checks

• Closed-book or open-book rules

• Exam invigilation

• Recording (if required for moderation)

• Time limits

• Health and safety instructions

CTR must enforce Awarding Organisation rules without exception.

________________________________________

13.5 Learner Conduct During Assessments

Learners MUST NOT:

• Cheat or attempt to cheat

• Use AI tools to generate answers

• Use mobile devices unless explicitly permitted

• Copy from other learners

• Interfere with others’ assessments

• Talk or communicate during exams

• Retain assessment papers

• Photograph or record assessment content

• Share questions with others

Breaches will be treated as malpractice (see Section 26).

________________________________________

13.6 Requirements to Be Eligible for Certification

To receive a certificate, the learner must:

• Attend all required training hours

• Complete all eLearning modules

• Pass all required assessments

• Provide valid identification

• Comply with academic integrity policies

• Pay all fees in full

• Pass internal quality assurance checks

• Complete any mandatory pre-requisites

CTR cannot award certificates if any AO conditions remain unmet.

________________________________________

13.7 Identity Verification for Certified Qualifications

Learners must present:

• A valid form of photo ID (passport, driving licence, or government ID)

• Proof of name change where applicable

• Any documentation required by the Awarding Organisation

Failure to supply valid ID will result in:

• Withheld exam results

• Delayed or cancelled certification

• Possible rescheduling fees

CTR must comply with AO identity verification rules.

________________________________________

13.8 Turnaround Times for Results & Certification

Typical certification times vary depending on:

• Awarding Organisation processing times

• IQA and EQA scheduling

• Course type

• Evidence requirements

CTR will issue certificates once:

• All assessments are passed

• IQA sampling is complete

• AO approval is received (if regulated)

Estimated timelines will be provided but are not guaranteed.

________________________________________

13.9 Withholding or Delaying Certification

CTR may withhold or delay certification where:

• Payment has not been received

• Assessment rules were breached

• Identity cannot be verified

• Plagiarism or AI misuse is detected

• Evidence is incomplete or incorrect

• Internal or external quality assurance needs clarification

• Learner misconduct is being investigated

Certification will only proceed once outstanding issues are resolved.

________________________________________

13.10 Unit Certification, Credit Transfer & Partial Achievement

If a qualification permits:

• Unit certification

• RPL (Recognition of Prior Learning)

• Credit transfer

CTR will follow AO rules precisely.

Partial achievement may not entitle the learner to a full certificate.

________________________________________

13.11 Certificate Format & Delivery

Certificates may be issued:

• Digitally (e-certificates)

• As printed hard copies

• Via Awarding Organisation portals

Delivery timescales vary.

CTR is not responsible for:

• Postal delays

• Incorrect addresses supplied by learners

• Damage during delivery

• Loss after dispatch

Replacement certificate fees apply.

________________________________________

13.12 Errors on Certificates

If an error is due to:

CTR’s mistake:

CTR will correct the error at no charge.

Learner’s mistake (name, date of birth, etc.):

AO replacement fees will apply.

Learners must ensure personal details are accurate upon registration.

________________________________________

13.13 Expiry of Certification

Some qualifications have expiry periods such as:

• 1 year

• 2 years

• 3 years

It is the learner’s responsibility to renew qualifications before expiry.

CTR does not automatically issue reminders unless part of a corporate agreement.

________________________________________

13.14 Changes to Awarding Organisation Requirements

Awarding Organisations or regulators may:

• Change qualification specifications

• Modify assessment methods

• Introduce new exam formats

• Remove or update mandatory content

• Withdraw qualifications

CTR must comply and may need to amend delivery or assessments accordingly.

Such changes do not entitle the learner to a refund.

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13.15 TRISAT / CTR Right to Refuse Certification

CTR may refuse to claim certification where:

• Learners show unsafe practice

• Professional conduct concerns exist

• Safeguarding issues are identified

• Fraudulent documentation is used

• Work submitted is not authentic

• Assessment integrity cannot be verified

• AO rules prohibit certification

Learner may appeal via Section 30.

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13.16 External Quality Assurance (EQA) Compliance

Learners must cooperate with EQA sampling, which may include:

• Interviews

• Submission of evidence

• Observation of assessments

• Document checks

CTR is legally obliged to support AO audits.

Failure to cooperate may delay certification.

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SECTION 14

14. Cancellation of Orders, Cooling-Off Period & Refund Rights

This section outlines the statutory and contractual cancellation rights that apply when learners book CTR Secure Training services. These terms comply with the UK Consumer Rights Act, the Consumer Contracts Regulations (CCR), and Awarding Organisation requirements.

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14.1 Right to Cancel Under UK Consumer Law (14-Day Cooling-Off Period)

If you are a consumer (not a business purchaser), you may have the right to cancel your order within 14 calendar days of the date the contract is formed.

This right applies only where:

• The course has not yet started

• You have not accessed digital learning

• You have not downloaded protected materials

• You have not been registered for examinations

• Assessment activity has not begun

• No physical or digital course materials have been consumed

If any of the above have occurred, the cooling-off period no longer applies.

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14.2 When the Cooling-Off Period Does Not Apply

You lose your 14-day right to cancel in the following situations:

14.2.1 You request that training begins within the 14-day window

(e.g., urgent courses, SIA-linked qualifications, fast-track programmes)

14.2.2 You access any digital or eLearning content

Accessing the LMS or downloading materials constitutes "digital content supplied" and immediately ends cancellation rights.

14.2.3 You receive printed manuals, exam materials, or personalised resources

These cannot be returned.

14.2.4 You are registered with an Awarding Organisation

Registration fees are non-refundable once processed.

14.2.5 Assessment or marking has begun

Any participation in exams, practical assessment, portfolio submission, or tutor marking invalidates cancellation rights.

________________________________________

14.3 Cancelling Within the Cooling-Off Period

If eligible, cancellations must be:

• Submitted in writing

• Sent to trisattraining@ctrservices.co.uk

• Clearly identified with your name, course, and booking reference

Refunds will be issued within 14 days, minus:

• Any services already supplied

• Awarding Organisation registration fees (if applicable)

• Any digital content already accessed

• Reasonable administrative costs

________________________________________

14.4 Cancellation by Learners After the Cooling-Off Period

The following contractual refund policy applies regardless of consumer law, once the 14-day period has expired.

Cancelling within 7 days of the course start date:

• Course or Exam fees retained

• Remainder refunded

Cancelling within 14 days of the course start date:

• Admin Fee retained

• Remainder refunded

Cancelling more than 14 days before the course:

• Full refund issued

• Unless the course has been started online and you will be provided a portion of the cost

Non-attendance without notice:

• No refund

These fees cover:

• Books and materials already ordered

• AO exam and registration costs

• Administrative time

• eLearning setup and licensing

• Reserved training spaces

CTR is not liable for accommodation, travel, or third-party expenses.

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14.5 Cancellation by CTR Secure Training

CTR reserves the right to cancel or postpone training due to:

• Low enrolment numbers

• Tutor illness or unavailability

• Venue issues or safety concerns

• Force majeure (weather, strikes, emergencies)

• Operational or regulatory requirements

• External quality assurance scheduling

• Changes required by Awarding Organisations

Learners will be offered:

• A rescheduled date

• An alternative course

• OR a full refund of course fees

CTR is not responsible for:

• Accommodation costs

• Travel expenses

• Loss of earnings

• Employer penalties

• Any indirect or consequential losses

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14.6 Amendments Instead of Cancellation

Learners may request:

• Transfer to a future course date

• Switching to a different course (fees may vary)

• Substituting another learner (within limits)

Administrative fees may apply depending on:

• AO registration status

• Materials already ordered

• Assessment scheduling

________________________________________

14.7 Corporate or Employer-Funded Bookings

Where the employer funds the course:

• Refunds are issued only to the employer

• The organisation remains financially liable even if the learner withdraws

• Payment agreements override individual consumer rights

• Cancellations must come from an authorised representative

CTR is not responsible for disputes between an employer and its employees.

________________________________________

14.8 Consequences of Cancelling After Training Has Begun

If training has already started:

• No refund is normally issued

• Digital access may be revoked

• AO fees cannot be reclaimed

• Learners may need to re-enrol at full cost if they later wish to complete the qualification

________________________________________

14.9 Cancellation of Subscription-Based or Repeat Access Services

Where learners purchase subscription training (e.g., monthly access):

• Cancellation stops future billing

• No refund is granted for partial months

• Access ceases at the end of the paid period

CTR does not prorate subscription fees.

________________________________________

14.10 Cancellation Due to Medical or Exceptional Circumstances

CTR may, at its discretion, offer:

• Partial refund

• Course credit

• Rescheduling at reduced cost

Where supported by:

• Medical certification

• Emergency documentation

• Exceptional circumstances

CTR is not obliged to offer such concessions.

________________________________________

14.11 Cancellation of eLearning-Only Courses

Due to their nature:

• No refund will be issued once login credentials have been sent

• Accessing any digital content invalidates cancellation rights

• If the learner has not accessed content, cooling-off rules may still apply

Digital learning is considered delivered when access is granted.

________________________________________

14.12 Refund Processing Times

Refunds will be processed:

• Within 14 days for eligible cancellations

• Through the original payment method

• After deduction of applicable fees

CTR is not responsible for bank processing delays.

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SECTION 15

15. Privacy, Data Protection, GDPR & Handling of Learner Information

CTR Secure Services Limited (“CTR Secure Training / TRISAT”) takes data protection extremely seriously. This section explains how we collect, store, process, and protect learner information in line with:

• UK GDPR

• Data Protection Act 2018

• Awarding Organisation requirements

• Safeguarding responsibilities

• Regulatory and auditing frameworks

CTR acts as a Data Controller for the personal data it collects and processes.

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15.1 Types of Personal Data We Collect

CTR may collect the following personal information:

15.1.1 Personal Identification

• Full name

• Date of birth

• Home address

• Email address

• Phone number

• Nationality

15.1.2 Identity Verification Documents

Used for regulated qualifications in compliance with AO rules:

• Passport

• Driving licence

• Government-issued ID

• Proof of name change

15.1.3 Course-Related Information

• Attendance records

• Assessment submissions

• Exam results

• Feedback forms

• Competency evidence

15.1.4 Financial Information

• Payment records

• Transaction history

• Invoice information

CTR does not store full card details.

15.1.5 Special Category Data (Where Required)

• Medical conditions relevant to training safety

• Learning difficulties for reasonable adjustments

• Emergency contact information

This data is processed only where necessary and with strict protection controls.

15.1.6 LMS & System Usage Data

• Login times

• IP addresses

• Activity logs

• Uploaded files

This is required for authentication, security, and academic integrity.

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15.2 How We Use Personal Data

CTR processes personal data to:

1. Deliver training and qualifications

2. Register learners with Awarding Organisations

3. Verify learner identity

4. Ensure assessment integrity

5. Provide certification

6. Maintain learner records for compliance

7. Meet safeguarding obligations

8. Communicate necessary course information

9. Improve training quality

10. Investigate complaints or malpractice

We will never sell your data or use it for non-training-related marketing without consent.

________________________________________

15.3 Legal Basis for Processing

CTR processes data under the following lawful bases:

• Contractual necessity — to provide training services

• Legal obligation — AO, Ofqual, and safeguarding requirements

• Legitimate interests — maintaining system security and assessment integrity

• Consent — for optional communications

• Vital interests — in emergencies involving health or safety

________________________________________

15.4 Sharing Your Data

CTR may share learner information with:

Awarding Organisations

(e.g., Highfield, NOCN, NCFE, City & Guilds)

For exam registration, moderation, or certification.

Internal & External Quality Assurers (IQA/EQA)

For regulatory compliance and sampling.

Auditors & Inspectors

Including Ofqual representatives.

Safeguarding Authorities

Where learner welfare requires it.

Employers (if employer-funded)

Limited to attendance, performance, and certification progress.

CTR never shares unnecessary personal data.

________________________________________

15.5 Storage & Retention of Data

Data is stored:

• Securely

• Encrypted where appropriate

• In password-protected systems

• Within UK or GDPR-compliant data centres

Retention periods:

• Assessment evidence: up to 7 years

• Registration details: as required by AOs

• Safeguarding records: in accordance with statutory guidance

• Financial data: 6 years (HMRC requirement)

• LMS logs: up to 3 years

________________________________________

15.6 Digital Security & System Protection

CTR employs:

• Encrypted servers

• Role-based access controls

• Two-factor authentication for staff

• Regular security audits

• Malware and intrusion monitoring

• Secure backup systems

Learners must also ensure the security of their own devices (see Section 10).

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15.7 Use of Plagiarism Detection (PlagaScan)

CTR uses PlagaScan or equivalent academic integrity tools to:

• Verify originality of submissions

• Detect AI-generated content

• Identify plagiarism or collusion

• Confirm authenticity of learner evidence

By submitting work, learners consent to:

• Their submissions being scanned

• Comparison with global databases

• Long-term storage for academic integrity

PlagaScan usage is essential for compliance with AO and Ofqual rules.

________________________________________

15.8 Use of Artificial Intelligence Detection Tools

CTR may use AI-detection systems to identify:

• Over-reliance on AI tools

• AI-generated assessments

• Ghost-written submissions

• Non-authentic learner work

Detected misuse may constitute malpractice (see Section 26).

________________________________________

15.9 Your Rights Under UK GDPR

Learners have the right to:

• Access their personal data

• Request correction of inaccuracies

• Request deletion (where legally allowed)

• Withdraw consent (for optional communications)

• Restrict processing in certain circumstances

• Request data portability

However, some rights do not apply where data is needed for:

• Certification

• Legal compliance

• Quality assurance

• Regulatory investigations

________________________________________

15.10 Restrictions on Data Deletion

CTR cannot erase data that is required for:

• Awarding Organisation audit

• Certification evidence

• Regulatory or legal purposes

• Fraud or malpractice investigations

• Accurate learner record keeping

Requests for deletion will be evaluated individually.

________________________________________

15.11 Communications & Notifications

CTR may send:

• Course updates

• Assessment reminders

• System alerts

• Certification notifications

• Mandatory policy updates

Learners may opt out of promotional emails, but not essential communications.

________________________________________

15.12 Data Breach Protocol

In the event of a data breach:

• CTR will follow UK GDPR procedures

• Affected learners will be notified when required

• The ICO (Information Commissioner’s Office) will be informed where legally necessary

• Remedial action will be taken immediately

CTR has strict controls to minimise breach risk.

________________________________________

15.13 CCTV, Photography & Recording at Training Sites

Where training is delivered in-person:

• Venues may use CCTV for safety

• CTR may record practical assessments for AO evidence

• Photos may be taken to evidence competence

• Recordings are used only for training or assessment purposes

• Learners will be informed where recording is mandatory

Recording for moderation is standard in regulated qualifications.

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SECTION 16

16. How We Use Your Personal Information (Operational Breakdown)

This section explains in clear operational terms how CTR Secure Training collects, processes, and uses learner information in order to deliver training services, fulfil regulatory obligations, and ensure the integrity and safety of all programmes.

CTR processes personal information only where necessary, lawful, and proportionate.

________________________________________

16.1 Use of Your Data for Training Delivery

CTR uses your information to:

• Register you for the course

• Set up your LMS (eLearning) access

• Allocate tutors, assessors, and support staff

• Deliver online and classroom content

• Track your progress and completion

• Generate learning records

• Schedule assessments and practical sessions

Without this data, CTR cannot deliver the training service.

________________________________________

16.2 Use of Your Data for Assessment

CTR processes your data to:

• Verify your identity before assessments

• Produce exam registers

• Record assessment outcomes

• Submit results to the Awarding Organisation

• Maintain secure assessment logs

• Store videos or photographs required as evidence

• Provide feedback and developmental support

This is essential for ensuring your results are valid and recognised.

________________________________________

16.3 Use of Your Data for Certification

To issue your certificate, CTR must:

• Submit your data to the Awarding Organisation

• Complete internal quality assurance (IQA)

• Support external quality assurance (EQA)

• Maintain accurate records for audit

• Produce the certificate in your legal name

• Send digital or physical certificates to you or your employer

Certification is only possible through accurate data processing.

________________________________________

16.4 Use of Your Data for Safeguarding & Duty of Care

CTR uses your information to:

• Maintain safe learning environments

• Respond to welfare concerns

• Contact emergency services where needed

• Identify learners who may require additional support

• Meet statutory safeguarding obligations

Safeguarding data is treated with strict confidentiality.

________________________________________

16.5 Use of Your Data for Reasonable Adjustments

Where learners disclose:

• Disabilities

• Learning difficulties

• Medical conditions

• Temporary impairments

CTR may use this data to:

• Provide reasonable adjustments (extra time, support, modified materials)

• Ensure safe participation in practical activities

• Advise Awarding Organisations appropriately

• Adjust delivery methods where appropriate

This data is voluntary but essential for support.

________________________________________

16.6 Use of Your Data for Academic Integrity

CTR uses information to:

• Detect plagiarism

• Identify AI-generated submissions

• Prevent collusion

• Ensure work is authentic and meets AO standards

• Investigate suspected malpractice

• Compare submissions using PlagaScan and other detection tools

This helps to protect the integrity of your qualification.

________________________________________

16.7 Use of Your Data to Maintain LMS & Systems Security

CTR may process:

• Login history

• IP addresses

• Device metadata

• Activity logs

• Download records

To ensure:

• System security

• Prevention of account sharing

• Detection of suspicious activity

• Compliance with AO and cybersecurity standards

This data is not used for marketing or profiling.

________________________________________

16.8 Use of Your Data for Customer Service & Support

CTR uses your information to:

• Respond to enquiries

• Send important updates

• Issue assessment reminders

• Provide technical support

• Resolve complaints

• Improve service delivery

Some communication is essential to complete your qualification.

________________________________________

16.9 Use of Your Data for Regulatory Compliance

CTR is required by law and by Awarding Organisations to:

• Keep training records

• Maintain assessment evidence

• Retain registration logs

• Provide data samples on request

• Support Ofqual audits

• Comply with health & safety and safeguarding legislation

Your data may be reviewed by authorised auditors.

________________________________________

16.10 Use of Your Data for Quality Assurance

CTR may use your information for:

• Internal moderator sampling (IQA)

• External moderator sampling (EQA)

• Observation of training sessions

• Feedback analysis

• Improving training content

This ensures ongoing compliance and high standards of delivery.

________________________________________

16.11 Use of Your Data for Incident Investigation

Where required, CTR may use data to investigate:

• Complaints

• Safeguarding concerns

• Assessment appeals

• Malpractice or misconduct

• Health and safety incidents

• Data protection queries

CTR retains investigation records securely and confidentially.

________________________________________

16.12 Use of Your Data for Legal Obligations

CTR may process or share data to:

• Comply with law enforcement requests

• Fulfil statutory reporting duties

• Protect the rights, safety, or property of learners or staff

• Respond to legal claims

• Meet regulatory demands from Awarding Organisations

Data will only be shared where legally required.

________________________________________

16.13 Optional Use of Data (Consent Required)

CTR may use your data for optional purposes, such as:

• Providing updates about new courses

• Offering CPD or progression opportunities

• Sending newsletters

• Sharing marketing information

These communications are optional, and you may withdraw consent at any time.

________________________________________

16.14 Data Minimisation & Privacy by Design

CTR applies the principles of:

• Collecting only what is necessary

• Securing data throughout its lifecycle

• Limiting access based on job roles

• Retaining data only for required periods

• Protecting learner identity and privacy

Data processing is built around GDPR best practice.

________________________________________

16.15 International Transfers

CTR stores data within the UK or GDPR-compliant regions.

If an Awarding Organisation or external platform stores data internationally:

• Only approved, secure systems are used

• GDPR-equivalent protections apply

• Data transfer agreements are in place

Learners will be notified where AO or platform policies require specific agreements.

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SECTION 17

17. Disclaimers, Limitations of Liability & Use of the Training Website

This section defines the limits of CTR Secure Training’s legal responsibility regarding use of the website, eLearning systems, course materials, assessments, and training delivery. It is designed to comply with the Consumer Rights Act 2015, UK GDPR, Awarding Organisation requirements, and general contract law.

________________________________________

17.1 Website Provided “As Is” and “As Available”

CTR Secure Training provides the website, LMS, and related digital services on an “as is” and “as available” basis.

We make no guarantees that the platform:

• Will be free from errors

• Will be uninterrupted

• Will be free of security vulnerabilities

• Will work on all devices or browsers

• Will be accessible at all times

• Will not experience downtime due to maintenance, outages, or updates

Learners are responsible for ensuring they have:

• A suitable device

• Reliable internet connection

• Compatible software or browser

CTR is not liable for local device or connectivity issues.

________________________________________

17.2 No Professional Advice Guarantee

Although our content is designed by subject experts, no part of the website, materials, or training should be considered legal, medical, or professional advice.

Learners must seek independent professional advice where needed.

________________________________________

17.3 No Guarantee of Assessment or Qualification Outcomes

CTR cannot guarantee:

• That a learner will pass a course

• That a learner will meet AO competency standards

• That assessment results will meet expectations

• That certification will be accepted by third parties (e.g., employers, regulators)

• That training completion will result in employment

Success depends on learner participation, performance, and compliance.

________________________________________

17.4 Liability for Losses

CTR Secure Training is not liable for any:

• Indirect losses

• Consequential losses

• Loss of income or earnings

• Travel or accommodation costs

• Business interruption

• Loss of profit

• Employer penalties

• Costs arising from certification delays

• Loss caused by learner misuse of systems

• Loss of work due to device or software failure

This applies to both individuals and organisations.

________________________________________

17.5 Limitations for Digital Service Interruptions

CTR takes reasonable measures to ensure continuity of digital services, but we are not liable for:

• Server downtime

• LMS outages

• Third-party provider failures

• Internet service disruptions

• Denial-of-service attacks

• Software bugs

• Scheduled maintenance periods

Digital interruptions do not entitle learners to refunds unless the interruption prevents CTR from delivering the purchased service entirely.

________________________________________

17.6 Accuracy of Website Content

While we aim to keep information current, CTR does not guarantee:

• Full accuracy

• Completeness

• Relevance

• Up-to-date compliance of external links

• Avoidance of human or technical errors

Where formal accuracy is required (e.g., for legal or security compliance), learners must verify information independently.

________________________________________

17.7 Use of Third-Party Tools and Platforms

CTR uses third-party tools such as:

• LMS hosting providers

• Plagarism detection tools (PlagaScan)

• Webinar/virtual classroom platforms

• Awarding Organisation systems

• E-assessment portals

CTR is not responsible for:

• Failures or limitations of third-party platforms

• Data loss caused by external systems

• Service interruptions or outages

• Compatibility issues

Third-party terms also apply.

________________________________________

17.8 Health, Safety & Physical Training Disclaimer

Certain CTR courses include physical activity such as:

• Self-defence

• Conflict management

• Physical intervention

• First aid demonstrations

• Scenario-based training

Learners must:

• Declare relevant medical conditions

• Participate within personal limits

• Follow instructor guidance

• Use correct safety equipment

CTR is not liable for injury caused by:

• Failure to follow safety instructions

• Unsafe behaviour

• Concealment of medical issues

• Unauthorised actions during training

CTR provides training within industry safety standards but learners participate at their own risk.

________________________________________

17.9 Intellectual Property Disclaimer

While CTR takes great care to ensure its content is accurate and original, we do not guarantee:

• That external references are error-free

• That third-party content remains current

• That public-domain material is always up to date

Learners must independently verify information where accuracy is critical (e.g., legislation, medical procedures).

________________________________________

17.10 No Liability for Loss Resulting from Suspension or Termination

Where a learner is suspended or withdrawn due to:

• Misconduct

• Academic malpractice

• Fraud

• Non-payment

• Safety risks

• ID verification failure

CTR is not responsible for:

• Lost course access

• Loss of fees

• Loss of employment opportunities

• Consequences of non-certification

These exclusions apply unless prohibited by law.

________________________________________

17.11 Maximum Liability (Where Liability Cannot Be Excluded)

Where CTR’s liability cannot legally be excluded (e.g., under the Consumer Rights Act), our maximum liability is limited to:

The total course fees paid by the learner or organisation for the specific course in question.

CTR does not accept liability beyond this amount.

This limitation does not apply to:

• Death or personal injury caused by CTR’s negligence

• Fraud or fraudulent misrepresentation

________________________________________

17.12 Learner Responsibility for Compliance

Learners acknowledge that they are responsible for:

• Meeting all eligibility requirements

• Providing accurate information

• Completing required learning

• Maintaining device security

• Submitting original work

• Attending required sessions

• Following instructions given by CTR staff

CTR is not responsible for consequences arising from learner non-compliance.

________________________________________

17.13 Disclaimer on Use of Information in the Real World

CTR training provides knowledge and skills for educational purposes. It is the learner’s responsibility to:

• Apply skills ethically and legally

• Follow employer-specific policies

• Comply with legislation

• Exercise judgement when using physical, security, or first aid skills

CTR is not liable for misuse or inappropriate application of taught skills.

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SECTION 18

18. Changes to the Website, LMS, Training Services & These Terms

CTR Secure Training continually updates its services to ensure compliance with Awarding Organisations, Ofqual regulation, industry standards, and internal quality assurance processes. This section explains your rights and CTR’s rights when changes are made to the website, eLearning platform, training programmes, or these Terms & Conditions.

________________________________________

18.1 Right to Change or Update Website Content

CTR Secure Training reserves the right to modify, remove, or update any part of the website or LMS at any time, including:

• Course descriptions

• Pricing

• Training schedules

• Instructor availability

• Learning materials

• Assessment guidance

• Policies and procedures

• Webpages, links, or resources

These changes may occur without prior notice, particularly when required to remain compliant with Awarding Organisations or regulatory standards.

Learners are responsible for reviewing the website for the most up-to-date information.

________________________________________

18.2 Right to Change Training Services

CTR may change aspects of training delivery, including:

• Course structure

• Assessment format

• Required pre-course learning

• Practical session design

• Training venue or timetable

• Tutor or assessor allocation

• Learning materials

• Delivery mode (e.g., moving to blended or online delivery)

Changes may be required due to:

• Awarding Organisation updates

• Ofqual regulatory changes

• Health & safety requirements

• Safeguarding considerations

• Tutor availability

• National or local emergencies

• Improvements to course quality

• Learner feedback

• Capacity or operational constraints

CTR is not obligated to maintain any specific version of a course once updates are required.

________________________________________

18.3 No Entitlement to Refunds for Operational or Regulatory Changes

Learners are not entitled to a refund solely because:

• The delivery format is updated

• A different tutor delivers the course

• Timetables are adjusted

• Learning materials change

• Assessment methods are updated in line with AO rules

• Additional compliance steps are introduced

• The qualification specification evolves

These adjustments are normal and required in accredited training.

________________________________________

18.4 Right to Update eLearning Materials

CTR may update eLearning modules where:

• Content needs improvement

• Compliance requirements change

• Errors need correction

• New legislation or best practice emerges

• Awarding Organisations introduce new interpretation guidelines

• User feedback identifies areas for clarification

Learners must complete the current version of all modules assigned to them.

________________________________________

18.5 Right to Modify or Withdraw Courses

CTR Secure Training reserves the right to:

• Add new courses

• Withdraw outdated qualifications

• Replace courses with updated versions

• Discontinue low-demand programmes

• Suspend training due to external regulatory issues

Where a course is withdrawn:

• Learners will be offered an alternative programme or a refund (where eligibility applies)

• CTR may phase out old qualifications over time in line with AO requirements

________________________________________

18.6 Changes Required by Awarding Organisations (AOs)

Awarding Organisations may require CTR to:

• Update assessment formats

• Modify training duration

• Add or remove learning outcomes

• Change examination processes

• Introduce new evidence requirements

• Modify tutor qualification requirements

CTR must comply with these changes immediately.

Learners must follow updated requirements to be eligible for certification.

________________________________________

18.7 Right to Modify These Terms & Conditions

CTR Secure Training may update these Terms & Conditions to reflect:

• Legal changes

• GDPR updates

• Awarding Organisation modifications

• Internal quality improvements

• Platform upgrades

• Policy enhancements

Changes take effect:

• Immediately upon publication on the CTR website

• Upon notification via email, LMS, or course communications

Continued use of CTR training services constitutes acceptance of the updated Terms.

________________________________________

18.8 Learner Obligation to Stay Updated

Learners are responsible for:

• Checking for updates to policies

• Reviewing communications from CTR

• Ensuring they meet new requirements

• Completing any additional tasks required for updated qualifications

CTR will provide reasonable notice where changes require action, except where immediate changes are mandated by law or regulators.

________________________________________

18.9 No Guarantee of Continuous or Unchanged Access

CTR may:

• Replace LMS systems

• Change hosting providers

• Update software

• Modify user interfaces

• Add or remove features

Learners are not guaranteed permanent access to:

• Archived materials

• Past course versions

• Deprecated features

• Historic LMS content

CTR will maintain access for the duration of a learner’s active enrolment, but not indefinitely.

________________________________________

18.10 Right to Suspend Access During Maintenance

CTR may temporarily suspend the LMS or website for:

• Planned maintenance

• Emergency repairs

• Security updates

• Software upgrades

Where possible, CTR will schedule updates outside normal training hours and provide notice.

________________________________________

SECTION 19

19. Availability of the Website, LMS & Digital Resources

This section outlines CTR Secure Training’s responsibilities and limitations regarding the availability, performance, and reliability of its website, learning management system (LMS), and all digital training resources. These terms apply to all users of CTR’s online platforms.

________________________________________

19.1 Website and LMS Provided on an “As Available” Basis

CTR Secure Training provides its digital platforms on an “as available” basis.

While best efforts are made to ensure reliable access, CTR does not guarantee that:

• The website or LMS will always be accessible

• Digital resources will load without delay

• There will be no interruptions or downtime

• The platform will be error-free

• All services will operate flawlessly on all devices or browsers

Digital systems are subject to maintenance, outages, and external dependencies.

________________________________________

19.2 Planned Maintenance

CTR may temporarily suspend access for:

• Software updates

• Server patches

• Security improvements

• System upgrades

• LMS enhancements

• Database optimisation

Where possible:

• Maintenance will occur outside typical training hours

• Learners will receive prior notice via email or LMS announcements

• Disruption will be kept to a minimum

However, emergency work may occur without notice.

________________________________________

19.3 Unplanned Outages & Emergency Downtime

CTR is not liable for unplanned interruptions caused by:

• Server failure

• Hosting provider issues

• Cybersecurity incidents

• Internet service provider problems

• Power outages

• Natural disasters

• Third-party system failures

In such cases, CTR will:

• Work to restore service as soon as possible

• Provide updates where feasible

• Extend deadlines where appropriate and reasonable

Outages do not qualify for refunds unless CTR cannot deliver the service at all.

________________________________________

19.4 Third-Party System Availability

Some CTR courses require the use of external systems, such as:

• Awarding Organisation assessment portals

• Plagiarism detection systems (e.g., PlagaScan)

• Video conferencing tools (e.g., Zoom, Teams)

• Digital exam platforms

• Interactive eLearning providers

CTR is not responsible for:

• Third-party downtime

• Software errors

• Platform compatibility issues

• Security weaknesses in external services

• Changes to external user interfaces

Learners must comply with the third-party terms of use as well.

________________________________________

19.5 Device Compatibility & Technical Requirements

Learners are responsible for ensuring they have:

• A suitable device (PC/Mac/Laptop — some tablets may not be compatible)

• A reliable high-speed internet connection

• Updated operating systems and browsers

• Required plugins or software (e.g., PDF reader, webcam for exams)

CTR does not guarantee compatibility with:

• Outdated devices

• Unsupported browsers

• Restricted corporate networks

• Non-standard configurations

Incompatibility does not entitle learners to refunds.

________________________________________

19.6 LMS Performance & User Data Integrity

CTR takes reasonable steps to ensure the LMS:

• Stores data securely

• Protects learner submissions

• Logs user activity accurately

• Tracks progress reliably

However, CTR is not liable for:

• Loss of unsaved work

• Files deleted due to user error

• Technical faults caused by learner devices

• Data loss from third-party hosting providers

Learners must:

• Maintain their own backups

• Save work frequently

• Avoid uploading corrupted files

________________________________________

19.7 Access Restrictions

Access may be restricted for:

• Maintenance

• Security reasons

• Payment issues

• Misconduct investigations

• Breach of Terms & Conditions

• Account misuse

• Suspected malpractice or identity concerns

CTR may suspend accounts temporarily or permanently as needed.

________________________________________

19.8 No Guarantee of Continuous Access Post-Course

Learners are not guaranteed continued access to:

• Past modules

• Archived learning materials

• Course videos or recordings

• Tutor feedback

• LMS accounts

Once a course is completed, expired, or cancelled, access may be terminated.

Learners should download allowed materials (where permitted) before course completion.

________________________________________

19.9 CTR Right to Modify or Replace the LMS

CTR may:

• Move to a new LMS

• Replace digital tools

• Change hosting providers

• Redesign user interfaces

• Remove outdated features

Learners must adapt to updated systems as part of their course participation.

________________________________________

19.10 CTR No Liability for Availability Issues

To the full extent permitted by law, CTR is not liable for:

• Loss of profit

• Loss of earnings

• Loss of business opportunity

• Travel/ accommodation costs

• Missed deadlines due to outages

• Third-party platform failures

• Data loss or corruption

CTR’s maximum liability remains limited as defined in Section 17.

________________________________________

19.11 CTR Response Commitment

Although CTR cannot guarantee perfect availability, we commit to:

• Using reputable hosting providers

• Implementing strong cybersecurity measures

• Monitoring system performance

• Responding swiftly to outages

• Offering reasonable deadline extensions for major disruptions

• Maintaining open communication channels

CTR’s operational aim is high uptime and reliable access, but this cannot be absolute.

________________________________________

SECTION 20

20. Limitation of Liability (Extended Legal Framework)

This section sets out the full extent of CTR Secure Training’s legal liability to learners, employers, customers, and platform users. These terms are compliant with UK contract law, the Consumer Rights Act 2015, the Supply of Goods and Services Act, and relevant Awarding Organisation regulations.

CTR’s training services involve regulated qualifications, practical skills, and digital systems; therefore clear liability boundaries are essential to ensure fairness, operational integrity, and legal protection for all parties.

________________________________________

20.1 CTR’s Liability Is Limited Unless Required by Law

CTR Secure Training does not exclude liability where doing so would be unlawful.

CTR remains liable for:

• Death or personal injury caused by CTR’s negligence

• Fraud or fraudulent misrepresentation

• Any other liability that cannot legally be excluded or limited

All other liabilities are subject to strict limitations as outlined below.

________________________________________

20.2 Maximum Liability Cap

Where CTR is found liable (to the extent permitted by law), the maximum total liability to any learner or organisation shall not exceed:

The total price paid for the specific course or service to which the claim relates.

This applies to:

• Contract claims

• Negligence claims

• Statutory claims (where permitted)

• Breach of duty claims

• Any other legal action brought against CTR

CTR will never be liable for losses exceeding the fees paid for the affected course.

________________________________________

20.3 CTR Is Not Liable for Indirect or Consequential Losses

CTR Secure Training is not responsible for any indirect, consequential, or incidental losses, including but not limited to:

• Lost income or wages

• Lost business or contracts

• Loss of employment opportunities

• Loss of professional status or licence

• Loss of profits or anticipated savings

• Loss of goodwill or reputation

• Travel, accommodation, or subsistence expenses

• Costs arising from course delays or certification delays

• Employer disciplinary action or job losses

• Penalties imposed by third parties

• Time spent, inconvenience, or emotional distress

These exclusions apply even if CTR was informed of such risks.

________________________________________

20.4 No Liability for Learner Error or Misconduct

CTR is not liable for any loss resulting from:

• Learner failure to follow instructions

• Learner misuse of course content

• Academic misconduct (e.g., plagiarism, AI misuse)

• Breach of assessment rules

• Unsafe behaviour during practical sessions

• Providing false or incorrect personal information

• Not meeting eligibility or ID requirements

• Failure to complete required learning or assessments

• Learner technical issues with devices, software, or internet

• Misunderstanding of course requirements

Learners are responsible for their own compliance and conduct.

________________________________________

20.5 No Liability for Third-Party Failures

CTR is not responsible for:

• Awarding Organisation delays

• LMS hosting provider outages

• Webinar platform issues (Zoom, Teams, etc.)

• PlagaScan or AI detection system behaviour

• External exam portal downtime

• Third-party content inaccuracies

• Delays caused by postal or courier services

• Data loss from third-party systems

CTR cannot control third-party systems but will support resolution where possible.

________________________________________

20.6 No Liability for Factors Outside CTR’s Control

CTR is not liable for losses caused by events beyond our reasonable control, including:

• Natural disasters, fire, flooding

• War, terrorism, civil disorder

• Industrial action or strikes

• Government restrictions or legal changes

• Public health emergencies

• Power cuts, telecom failures

• Internet outages or cyberattacks

• Severe weather preventing training delivery

These are treated as force majeure events.

CTR will offer reasonable mitigations but cannot provide refunds where services cannot be delivered due to external events.

________________________________________

20.7 No Liability for Website or LMS Unavailability

CTR is not liable for:

• Website downtime

• Interrupted access

• System maintenance periods

• Slow performance

• Data corruption

• Browser incompatibility

• Lost work due to system timeouts

Learners must save backups and ensure their devices are functioning correctly.

________________________________________

20.8 No Liability for Incorrect Use of Training Skills in Real-World Situations

CTR training teaches professional skills for controlled training environments or regulated contexts. CTR is not responsible for:

• How learners apply skills outside the course

• Misuse of physical or self-defence techniques

• Incorrect use of first aid or medical guidance

• Wrongful or unlawful application of security procedures

• Misinterpretation of training content

• Actions taken by learners in professional or personal settings

Learners must ensure they:

• Follow the law

• Adhere to employer policies

• Use judgement appropriate to real-world scenarios

Training does not replace professional legal, medical, or operational advice.

________________________________________

20.9 No Liability for Certification Delays

CTR is not responsible for certification delays caused by:

• Awarding Organisation processing times

• External quality assurance sampling

• Learner failure to provide ID

• Payment delays

• LMS or system outages

• Incomplete assessments

• Learner malpractice investigations

Delays do not entitle learners to refunds or compensation.

________________________________________

20.10 No Liability Where Learner Does Not Meet Assessment Standards

CTR cannot guarantee:

• Passing exam results

• Competence sign-off

• Compliance with AO criteria

• Approval for certification

Failure to meet assessment standards is not grounds for a refund or compensation.

Additional charges may apply for:

• Re-sits

• Additional training

• Re-assessment

• Extra support

• Extensions outside normal bounds

________________________________________

20.11 No Liability for Losses Arising from Termination or Suspension

Where CTR suspends or terminates a learner’s access for:

• Misconduct

• Non-payment

• Academic malpractice

• Safety risk

• Policy breach

CTR is not liable for any resulting:

• Loss of training fees

• Employment consequences

• Certification delays

• Impact on professional status

Suspension decisions do not carry compensation rights.

________________________________________

20.12 Liability Exclusions Apply to All CTR Staff & Contractors

These limitations apply equally to:

• Employees

• Tutors

• Assessors

• Internal quality assurers

• External associates

• Contractors

• Consultants

• Volunteers

CTR protects its entire delivery team under these terms.

________________________________________

20.13 Reasonable & Fair Application of These Limitations

CTR commits to:

• Applying these limitations ethically

• Protecting learner welfare

• Delivering high-quality training

• Acting transparently in all decisions

• Considering exceptional circumstances fairly

However, limitations are necessary to:

• Protect the integrity of regulated training

• Ensure compliance

• Maintain operational viability

• Prevent abuse of the system

________________________________________

SECTION 21

21. No Waiver of Rights

This section clarifies that CTR Secure Training’s failure to enforce any part of these Terms & Conditions at any time does not mean that CTR waives its legal rights or accepts non-compliance. This is a standard legal provision used to protect training providers and maintain contractual clarity.

________________________________________

21.1 No Waiver Due to Non-Enforcement

If CTR Secure Training does not immediately enforce any clause, condition, or requirement within these Terms & Conditions, this shall not:

• Be interpreted as a waiver

• Affect CTR’s ability to enforce that clause at a later time

• Limit CTR’s rights under the agreement

• Create an expectation that the clause will not be enforced in the future

CTR retains full enforcement rights at all times.

________________________________________

21.2 No Waiver Through Course Delivery

CTR’s decision to allow a learner to:

• Continue training despite administrative issues

• Use systems during an investigation

• Attend sessions pending ID verification

• Access assessments while a payment is processing

Does not waive CTR’s ability to:

• Terminate the learner’s access

• Enforce outstanding payments

• Withhold certification

• Apply disciplinary or malpractice procedures

• Require immediate rectification of compliance issues

CTR may still enforce all Terms retroactively.

________________________________________

21.3 No Waiver Through Staff Decisions

No trainer, assessor, tutor, administrator, or contractor has authority to:

• Modify these Terms verbally

• Waive any contractual right

• Grant exceptions without formal written approval

• Override Awarding Organisation or regulatory requirements

Only authorised directors of CTR Secure Training may issue a written waiver, and only when explicitly documented.

________________________________________

21.4 No Waiver of Rights in Cases of Malpractice or Misconduct

CTR’s choice to allow a learner to continue training temporarily during an investigation:

• Does not waive CTR’s right to take disciplinary action

• Does not guarantee continuation on the course

• Does not guarantee assessment completion

• Does not prevent suspension or disqualification

• Does not entitle the learner to a refund

CTR retains the right to take any necessary action once the investigation concludes.

________________________________________

21.5 Waiver Must Be Explicit and in Writing

A waiver is only valid if:

1. It is issued in writing

2. It is signed by an authorised CTR director

3. It specifies which clause is being waived

4. It defines the duration or circumstances of the waiver

Any verbal or implied waiver is not legally binding.

________________________________________

21.6 Partial Enforcement Does Not Limit Full Enforcement

CTR may enforce some parts of the Terms at certain times without enforcing others.

This does not:

• Limit CTR’s rights

• Change the meaning of the Terms

• Prevent enforcement of previously unenforced clauses

• Void or weaken any contractual clause

All Terms remain valid and enforceable in full.

________________________________________

SECTION 22

22. Previous Terms & Conditions

This section clarifies how the current Terms & Conditions interact with any earlier versions that may have been issued by CTR Secure Training. This prevents disputes regarding which version applies at the time of enrolment, training delivery, or certification.

________________________________________

22.1 Supersession of Previous Terms

These Terms & Conditions supersede all previous versions issued by:

• CTR Secure Training

• TRISAT

• CTR Secure Services Limited

• Any affiliated or subsidiary training divisions

This includes:

• Website terms

• Printed or PDF terms

• Terms included in earlier course materials

• Terms circulated during past training programmes

• Any previous versions published electronically

Only the current version, as published on the CTR website or LMS, is enforceable.

________________________________________

22.2 Where Previous Terms May Still Apply

Older Terms & Conditions may only apply in the following limited situations:

1. A learner enrolled under a previous version AND

2. A formal contract or written agreement explicitly stated the old version would remain in force.

In these cases:

• CTR will honour the previously agreed Terms for that specific booking

• Any new bookings are governed by the current version

If no such written contract exists, the current version applies automatically.

________________________________________

22.3 Conflicts Between Current and Previous Terms

If any conflict arises between:

• The current Terms & Conditions

• Any earlier terms found in emails, brochures, contracts, or archived training documents

Then:

The current Terms & Conditions take priority and shall prevail.

Earlier versions may not be used to challenge or override the current Terms unless CTR has provided explicit written agreement to do so.

________________________________________

22.4 Archived Versions

CTR may retain archived versions for:

• Internal compliance

• Awarding Organisation audits

• Legal reference

• Historical tracking

These archives do not constitute valid or enforceable terms unless explicitly agreed in writing.

________________________________________

22.5 Learner Responsibility to Review Terms

Learners are responsible for:

• Reviewing the current Terms before booking

• Checking for updates to the Terms if they access ongoing or long-term courses

• Ensuring they understand the Terms that apply to their enrolment

CTR will notify learners of significant changes affecting compliance or assessment processes, but routine updates may be posted without individual notifications.

________________________________________

22.6 No Reliance on Outdated Website Copies or Screenshots

Screenshots, cached pages, or stored copies of older website terms:

• Are not legally binding

• Must not be relied upon

• Cannot override the current Terms

Only the live version on CTR’s official website or LMS is authoritative.

________________________________________

SECTION 23

23. Third Party Rights

This section ensures clarity regarding who has legal rights under this agreement. It protects both CTR Secure Training and learners by confirming that only the parties directly involved in the contract can enforce or rely on these Terms & Conditions.

________________________________________

23.1 No Third-Party Beneficiaries

Unless expressly stated otherwise, no person or organisation other than:

• CTR Secure Training (CTR Secure Services Limited), and

• The learner or organisation purchasing the service

has any rights under these Terms & Conditions.

This applies even if:

• A third party pays for the course

• A third party benefits indirectly from the training

• A learner is taking the course on behalf of an employer

The agreement only creates rights for CTR and the enrolled learner or contracting organisation.

________________________________________

23.2 Exclusion Under the Contracts (Rights of Third Parties) Act 1999

To avoid ambiguity, CTR expressly states:

These Terms are NOT intended to confer rights on any third party under the Contracts (Rights of Third Parties) Act 1999.

This means:

• Third parties cannot enforce these Terms

• Third parties cannot sue under these Terms

• Third parties cannot claim entitlement or benefits

Unless CTR provides explicit written consent.

________________________________________

23.3 Exceptions for Awarding Organisations

Awarding Organisations (AOs) may indirectly rely on parts of these Terms because:

• CTR must comply with AO rules

• AO standards may be referenced within these Terms

• AO investigators and auditors may require access to learner data and assessment evidence

However:

This does not grant the Awarding Organisation rights to enforce these Terms as a contracting party.

Their involvement is regulatory, not contractual.

________________________________________

23.4 Exceptions for Employers in Corporate Bookings

Where a business pays for employee training, the employer may:

• Receive updates on attendance and performance

• Request information for compliance

• Receive invoices, certificates, or progress updates

However:

• They cannot enforce these Terms unless explicitly contracted

• Their rights are limited to payment and reporting arrangements

• They cannot override or amend CTR’s policies without written agreement

________________________________________

23.5 No Rights for Learner Representatives or Family Members

Family members, guardians, friends, or representatives (unless legally authorised through power of attorney) cannot:

• Enforce these Terms

• Demand access to personal or assessment information

• Amend learner bookings

• Override data protection restrictions

All communication must be between CTR and:

• The learner themselves, or

• The authorised contracting organisation.

________________________________________

23.6 Third Party Access Does Not Create Third Party Rights

Where third parties access parts of CTR operations, such as:

• IT providers

• Hosting providers

• Payment processors

• PlagaScan and AI-detection systems

• Quality assurance auditors

• Regulatory inspectors

This does not:

• Create contractual obligations toward them

• Grant them enforceable rights under these Terms

• Make them beneficiaries of the agreement

Their involvement is operational, not contractual.

________________________________________

23.7 Explicit Written Agreement Required for Any Exception

The only time a third party may gain rights is when:

1. CTR agrees explicitly in writing,

2. The agreement is signed by a CTR director, and

3. The scope of the third party’s rights is clearly specified.

This is extremely rare and typically limited to formal corporate contracts.

________________________________________

SECTION 24

24. Communications & Notices

This section defines how CTR Secure Training and learners must communicate with each other for contractual, administrative, and compliance purposes. It ensures clarity, legal validity, and a consistent process for delivering notices, updates, and formal correspondence.

________________________________________

24.1 Acceptable Methods of Communication to CTR

Learners or organisations may send formal notices or communications to CTR Secure Training via:

Email (Preferred)

trisattraining@ctrservices.co.uk

Postal Address

CTR Secure Services Limited (TRISAT)

Security House

Excalibur Road

Gorleston

Norfolk

NR31 7BB

United Kingdom

Telephone (General Enquiries Only)

📞 0333 577 0899

Important:

Phone calls do not constitute formal notice.

Formal notices must be sent in writing (email or post).

________________________________________

24.2 When Communications Are Deemed Received

For legal purposes, communications are considered received:

• Same business day if received before 5pm

• Next business day if sent after 5pm, weekends, or holidays

CTR recommends requesting a “read receipt” for important notices.

Post

• Three (3) business days after posting via first-class post within the UK

• Seven (7) business days for international post

It is the sender’s responsibility to ensure notices are correctly addressed.

________________________________________

24.3 Communications Sent by CTR to Learners

CTR may send official notices, updates, or instructions via:

• Email

• LMS announcements

• Automated system notifications

• SMS (if supplied and permission granted)

• Postal correspondence (rare)

Learners agree to read and act upon CTR communications promptly.

Failure to read communications does not exempt learners from compliance obligations.

________________________________________

24.4 Mandatory Communications CTR Will Send

CTR will send communications regarding:

• Course confirmation and joining instructions

• Changes to course schedules

• Assessment deadlines

• Assessment outcomes

• Malpractice notifications

• Payment issues

• Suspension or termination decisions

• Certification updates

• Policy or Terms changes (major updates only)

• ID verification requests

• Safeguarding or emergency matters

These communications may be considered legally binding.

________________________________________

24.5 Optional or Marketing Communications

CTR may send optional communications regarding:

• New courses

• CPD opportunities

• Special offers

• Industry updates

• Training insights

Learners may opt out at any time by:

• Clicking the “Unsubscribe” link

• Emailing CTR directly

Opting out will not affect necessary course-related communications.

________________________________________

24.6 Communication Responsibilities of Learners

Learners must:

1. Provide accurate and up-to-date contact information

2. Inform CTR promptly of any change to email, address, or phone number

3. Check their email regularly (including spam/junk folders)

4. Respond promptly to requests for information

5. Ensure emails from CTR are not blocked or filtered

CTR is not responsible for failures caused by learner inaction.

________________________________________

24.7 Communications with Employers (Corporate Bookings)

Where the employer funds a course:

• CTR will send attendance, progress, and performance updates to the employer

• Employers may receive copies of certificates (if agreed)

• CTR may request additional information from the employer for compliance

• All decisions regarding cancellations or substitutions must come from an authorised company representative

Learners agree to this structure as a condition of employer-funded training.

________________________________________

24.8 Security & Data Protection in Communications

CTR uses secure systems for:

• Certificate dispatch

• Exam registrations

• Assessment records

• Learner data

• Plagiarism and AI detection reports

However, learners must also:

• Avoid sending sensitive documents over unencrypted email

• Password-protect attachments where appropriate

• Notify CTR immediately of any suspected data breach

CTR may refuse to process insecure or incomplete submissions.

________________________________________

24.9 CTR Right to Record Communications

For quality assurance, compliance, and protection, CTR may record:

• Emails

• Support interactions

• LMS communications

• Telephone calls (where legally permitted)

All recordings will be handled in compliance with GDPR and internal policies.

________________________________________

24.10 Invalid Communication Methods

The following do not constitute valid communication for contractual or legal purposes:

• Social media messages

• Text messages (unless specifically accepted by CTR)

• Verbal instructions to trainers or tutors

• Messages passed via other learners

• Unauthorised third-party contact

CTR will not act on such messages.

________________________________________

SECTION 25

25. Governing Law & Jurisdiction (United Kingdom)

This section defines the legal framework that governs these Terms & Conditions and clarifies which courts have authority over any disputes. For a UK-based training provider delivering regulated qualifications, this section protects both CTR Secure Training and learners by ensuring clarity, consistency, and legal certainty.

________________________________________

25.1 Governing Law

These Terms & Conditions, and all contracts formed under them, shall be governed by and construed in accordance with the laws of the United Kingdom, specifically:

• The laws of England and Wales, and

• Applicable UK regulations relating to training, qualifications, and consumer protection.

Relevant legislation may include—but is not limited to:

• Consumer Rights Act 2015

• Data Protection Act 2018 / UK GDPR

• Education Act 2011 (as applicable to regulated training)

• Equality Act 2010

• Health and Safety at Work Act 1974

• Contracts (Rights of Third Parties) Act 1999

• Awarding Organisation regulations and Ofqual requirements

CTR Secure Training operates fully within these legal frameworks.

________________________________________

25.2 Jurisdiction

You and CTR Secure Training agree to submit to the exclusive jurisdiction of the courts of England and Wales for the purpose of:

• Resolving disputes

• Enforcing these Terms

• Handling contractual disagreements

• Interpreting legal obligations

• Considering all claims arising from training or assessment

This applies to:

• Individual learners

• Corporate clients

• International students

• Employers funding staff training

Even if the learner is based outside the United Kingdom, the jurisdiction remains England and Wales.

________________________________________

25.3 Location of Services

CTR provides training services:

• Physically within the United Kingdom

• Digitally via systems hosted in the UK or in GDPR-compliant territories

• Under UK regulatory oversight

Therefore, all training contracts formed with CTR are deemed to be made in the United Kingdom, regardless of the learner’s physical location.

________________________________________

25.4 International Learners

For learners outside the UK:

• UK law still governs the contract

• UK courts retain exclusive jurisdiction

• Learners must comply with UK rules relating to qualifications and assessment

• Local laws in the learner’s country may not alter CTR’s contractual obligations

CTR is not responsible for:

• Differences in international qualification acceptance

• Local laws that may affect the learner’s use of CTR training

• Compliance with foreign regulatory bodies unless explicitly agreed

________________________________________

25.5 Alternative Dispute Resolution (ADR)

CTR Secure Training may, at its discretion, consider:

• Mediation

• Internal review

• Informal resolution attempts

However:

ADR is optional and does not replace the agreed jurisdiction of the courts of England and Wales.

________________________________________

25.6 Severability Related to Jurisdiction

If any provision within this section is found to be unlawful or unenforceable:

• The offending clause will be removed or modified

• The remainder of the Terms shall continue in full force

• Jurisdiction will still default to England and Wales

This prevents the entire agreement from being invalidated due to one clause.

________________________________________

25.7 Binding Effect of Jurisdiction Agreement

By:

• Accessing the CTR website

• Booking a course

• Enrolling on training

• Completing assessments

• Using the LMS or eLearning systems

You confirm that you:

• Understand these jurisdiction rules

• Accept them as part of the contract

• Agree to be bound by UK law

This ensures legal clarity for all parties.

________________________________________

SECTION 26

26. Academic Integrity, Plagiarism, AI Misuse & Malpractice Policy

CTR Secure Training is committed to maintaining the highest standards of academic integrity and qualification validity. All learners must complete assessments honestly, ethically, and in accordance with Awarding Organisation (AO) rules, Ofqual regulations, and CTR policies.

Any breach of academic integrity may result in serious consequences, including removal from the course, withholding of certification, and notification to employers or regulators.

________________________________________

26.1 Core Principles of Academic Integrity

Learners must:

• Submit their own independent work

• Demonstrate authentic understanding and competence

• Follow assessment rules provided by CTR and the AO

• Maintain honesty during exams, practical assessments, and written submissions

• Respect intellectual property rights

• Acknowledge and reference sources correctly

Academic integrity is essential to protect the credibility of regulated qualifications.

________________________________________

26.2 Types of Academic Misconduct (Malpractice)

The following behaviours constitute malpractice and are strictly prohibited:

26.2.1 Plagiarism

Including but not limited to:

• Copying text directly from websites, books, or other learners

• Using uncredited sources

• Presenting another person’s work as your own

26.2.2 AI Misuse

Including:

• Using AI tools (e.g., ChatGPT, Bard, Claude) to generate assessment answers

• Using AI paraphrasing tools to disguise copied work

• Submitting portfolio evidence written or enhanced by AI

• Allowing AI to structure, reword, or produce any examinable response

CTR may use PlagaScan, AI-detection tools, and human review processes to identify AI misuse.

26.2.3 Collusion

• Working with others on individual assignments

• Sharing answers

• Allowing someone else to complete your work

26.2.4 Contract Cheating

• Paying or requesting someone to complete work on your behalf

• Using essay-writing or assignment services

26.2.5 Fabrication or Falsification

• Inventing evidence

• Altering documents

• Falsifying logs, records, signatures, or workplace evidence

26.2.6 Impersonation

• Taking assessments for another learner

• Allowing someone else to take assessments for you

26.2.7 Exam Misconduct

Includes:

• Using unauthorised materials

• Communicating during exams

• Recording assessment content

• Attempting to access or share exam questions

26.2.8 Unauthorised Use of Copyrighted Content

• Copying CTR training materials

• Reproducing AO exam content

• Sharing proprietary resources with third parties

All materials are protected under UK copyright law and must not be copied.

________________________________________

26.3 Use of AI for Learning vs. Use for Assessment

CTR encourages the use of AI for study support only, such as:

• Improving understanding

• Research assistance

• Explaining concepts

However:

❌ AI must never be used to produce, edit, reword, or structure assessment submissions.

Any AI involvement in examinable work is a breach of academic integrity.

________________________________________

26.4 Use of PlagaScan & AI Detection Tools

CTR uses the following tools to ensure authenticity:

• PlagaScan (plagiarism detection)

• AI-content detection models

• Internal pattern analysis

• Assessor judgement and review

By submitting work, learners agree that:

• Their work may be scanned and stored

• Their work may be compared to online and global databases

• Their work may be checked repeatedly throughout the course

• CTR and AOs may request verbal confirmation of knowledge

Where detection systems indicate concerns, CTR will investigate.

________________________________________

26.5 Requirement for Harvard Referencing

Where written submissions require referencing, learners must:

• Use Harvard Referencing Style

• Cite all external sources

• Provide a complete reference list

• Ensure accuracy and consistency

Failure to reference correctly may be treated as plagiarism.

________________________________________

26.6 Investigation Process for Suspected Malpractice

If malpractice is suspected, CTR will:

1. Notify the learner of the concern

2. Suspend certification until investigation concludes

3. Request an explanation or supporting evidence

4. Conduct AI/plagiarism scans and assessor review

5. Interview the learner (if required)

6. Refer the matter to the Awarding Organisation (if regulated)

Learners may be asked to:

• Complete a new assessment

• Demonstrate understanding verbally

• Provide drafts, notes, or evidence of original work

Failure to cooperate may be treated as confirmation of malpractice.

________________________________________

26.7 Outcomes of a Malpractice Investigation

Possible outcomes include:

✔ No malpractice found

Assessment continues as normal.

✔ Minor issue (first offence / misunderstanding)

Learner may receive:

• A warning

• Feedback

• Requirement to resubmit work

❌ Malpractice confirmed

Consequences may include:

• Assessment voided

• Requirement to redo all or part of the course

• Withdrawal from the programme

• Withholding or cancellation of certification

• Permanent ban from CTR training

• Notification to employer (if employer-funded)

• Notification to the Awarding Organisation

• For severe cases, referral to regulators

Awarding Organisations may impose additional sanctions.

________________________________________

26.8 Appeals Process

Learners may appeal a malpractice decision by:

1. Submitting a written appeal

2. Providing evidence or explanation

3. Responding within CTR deadlines

Appeals are handled via CTR’s internal quality assurance framework and, where relevant, AO procedures.

________________________________________

26.9 Responsibilities of Learners

Learners must:

• Complete all work independently

• Follow assessment guidance

• Avoid copying materials

• Use their own words and understanding

• Ask tutors for clarification where needed

• Preserve the integrity of the qualification

Ignorance of academic rules is not a valid defence.

________________________________________

26.10 Responsibilities of CTR Secure Training

CTR will:

• Provide clear assessment instructions

• Offer guidance on plagiarism and referencing

• Ensure fair and consistent investigation

• Protect learner rights

• Maintain regulatory compliance

• Submit accurate records to Awarding Organisations

CTR’s priority is to ensure qualifications remain credible, valid, and respected.

________________________________________

26.11 Zero Tolerance Policy for Serious Breaches

CTR reserves the right to immediately:

• Remove learners from the course

• Terminate LMS access

• Withhold certificates permanently

• Report misconduct to employers

• Notify Awarding Organisations

This applies especially to:

• Contract cheating

• Forgery

• Impersonation

• AI-generated assessment submissions

• Theft or distribution of exam content

Such breaches compromise the entire training system and will not be tolerated.

________________________________________

SECTION 27

27. Quality Assurance, Internal Verification & Awarding Organisation Compliance

This section outlines CTR Secure Training’s quality assurance responsibilities and explains how our internal processes ensure that every assessment, qualification, and training programme meets national regulatory standards. These obligations are a legal requirement for all regulated training providers.

________________________________________

27.1 Commitment to Quality Assurance (QA)

CTR Secure Training maintains a comprehensive Quality Assurance (QA) framework designed to ensure:

• High standards of training delivery

• Fair and consistent assessment practices

• Compliance with Awarding Organisation (AO) requirements

• Alignment with Ofqual’s General Conditions of Recognition

• Accurate certification claims

• Integrity and authenticity of learner work

• Continuous improvement of learning and teaching

CTR takes QA obligations extremely seriously to protect learners, employers, and the credibility of every qualification.

________________________________________

27.2 Internal Quality Assurance (IQA)

CTR conducts systematic internal quality assurance through qualified IQA personnel.

The IQA process includes:

• Sampling assessor decisions

• Reviewing learner work

• Monitoring assessment conditions

• Verifying assessor competence

• Checking marking consistency

• Ensuring correct application of AO criteria

• Reviewing training delivery

• Investigating anomalies or suspected malpractice

IQA activities may occur:

• During the course

• After assessments

• Before certification

• On a rolling basis for continuous compliance

Learners agree to cooperate fully with IQA requirements.

________________________________________

27.3 External Quality Assurance (EQA)

Awarding Organisations conduct External Quality Assurance (EQA), which may include:

• Audits and compliance checks

• Sampling learner work and assessments

• Observation of live assessments

• Interviews with tutors, assessors, or learners

• Reviewing data, registers, and evidence

• Checking identity verification processes

• Reviewing internal policies and procedures

Learners may be contacted or sampled by EQAs.

Cooperation with EQA is mandatory to ensure qualification validity.

Failure to comply may result in:

• Delayed certification

• Withdrawal from the course

• Requirement to repeat assessments

________________________________________

27.4 Assessor and IQA Competency

CTR ensures that all staff involved in training, assessment, and QA:

• Hold appropriate qualifications

• Maintain occupational competence

• Undertake regular CPD (continuing professional development)

• Are standardised and monitored

• Follow AO and CTR policies

CTR may also be required to provide staff details to Awarding Organisations for approval.

________________________________________

27.5 Standardisation Activities

CTR conducts standardisation to ensure consistency across:

• Assessment methods

• Marking decisions

• Judgement standards

• Interpretation of AO criteria

Standardisation may involve:

• Assessor meetings

• IQA meetings

• Reviewing sample work

• Alignment with AO guidance

• Updates based on EQA feedback

Learners benefit from this by receiving fair, consistent, and reliable assessment outcomes.

________________________________________

27.6 Assessment Validity & Authenticity Checks

As part of QA, CTR may require learners to:

• Attend interviews to explain their work

• Provide drafts, notes, or evidence of original research

• Participate in observed assessments

• Complete additional questioning

• Reproduce parts of their work under supervised conditions

This ensures authenticity, especially where AI or plagiarism detection flags concerns.

CTR reserves the right to delay or withhold certification until authenticity is confirmed.

________________________________________

27.7 AO Compliance and Regulatory Requirements

CTR must comply with all requirements set by:

• Awarding Organisations

• Sector Skills Councils

• Ofqual (for regulated qualifications)

• The SIA (Security Industry Authority), where applicable

• NHS/medical regulators for clinical qualifications, if applicable

• Fire/health and safety bodies for specialist training

This includes:

• Assessment conditions

• Tutor/assessor qualifications

• Evidence retention periods

• Identity verification

• Safeguarding and health & safety obligations

CTR may update course delivery or assessment approaches at any time to maintain compliance.

________________________________________

27.8 Certification Cannot Be Issued Until QA Processes Are Completed

Certificates will only be claimed when:

• Assessors have confirmed competence

• IQA has sampled and approved the work

• Any discrepancies have been resolved

• AO approval has been granted (if applicable)

• Identity and eligibility checks are complete

QA processes may take additional time.

Learners agree that certification timelines are subject to QA requirements.

________________________________________

27.9 EQA Feedback & Required Actions

EQAs may require CTR to:

• Reassess learners

• Modify assessments

• Provide additional evidence

• Increase sampling

• Amend or improve internal processes

• Delay certification until compliance is confirmed

CTR must implement these instructions without exception.

Learners may need to participate in additional assessment or evidence-gathering to meet AO requirements.

________________________________________

27.10 Learner Cooperation with QA Processes

Learners must:

• Provide requested evidence promptly

• Attend IQA/EQA interviews if required

• Respond to authenticity queries

• Comply with identity checks

• Participate in reassessment if required

• Follow all instructions from assessors and IQAs

Failure to cooperate may result in:

• Withheld certification

• Removal from the programme

• Reporting to the Awarding Organisation

________________________________________

27.11 Confidentiality of QA Evidence

All learner evidence sampled for IQA/EQA is treated as confidential and is handled in line with:

• UK GDPR

• Data Protection Act 2018

• AO data-handling rules

• CTR internal security protocols

Evidence is securely stored and retained only for the legally required duration.

________________________________________

27.12 Continuous Improvement Commitment

CTR uses QA findings to:

• Improve training programmes

• Update learning materials

• Provide staff development

• Enhance assessment fairness

• Strengthen compliance

Learners benefit from ongoing improvements driven by QA insights.

________________________________________

SECTION 28

28. Learner Conduct, Behaviour & Professional Standards

CTR Secure Training expects all learners to behave in a manner that is safe, respectful, professional, and appropriate to an adult learning environment. These standards ensure the safety of all delegates, staff, and visitors and uphold the reputation of CTR, Awarding Organisations, and the regulated qualifications delivered.

Failure to meet these standards may result in suspension, removal from the course, refusal of certification, and/or escalation to employers or Awarding Organisations.

________________________________________

28.1 General Behaviour Expectations

Learners must:

• Conduct themselves professionally at all times

• Show respect to tutors, assessors, staff, and fellow learners

• Follow all instructions given during training and assessments

• Maintain a safe and supportive learning environment

• Arrive on time, prepared, and fit to participate

• Avoid disruptive or inappropriate behaviour

• Refrain from foul, abusive, discriminatory, or offensive language

CTR operates a zero-tolerance approach to aggression or intimidation.

________________________________________

28.2 Attendance & Participation Requirements

Learners must:

• Attend all required training hours

• Participate fully in practical activities

• Engage with discussions and tasks

• Complete all eLearning modules

• Meet Awarding Organisation attendance requirements

• Notify CTR of unavoidable absences

Failure to attend mandatory components may result in non-certification.

________________________________________

28.3 Respectful Conduct & Equality

CTR is committed to equality, diversity, and inclusion. Therefore, learners must not engage in:

• Harassment

• Bullying

• Discrimination of any kind

• Racist, sexist, homophobic, or derogatory language

• Behaviour that creates a hostile learning environment

CTR may remove any learner who violates equality or safeguarding standards.

________________________________________

28.4 Drug & Alcohol Policy

Learners must not:

• Attend training under the influence of alcohol

• Attend under the influence of illegal drugs

• Misuse prescription medication

• Consume alcohol or drugs during training breaks

If a tutor or assessor reasonably believes a learner is impaired:

• They may be removed from training for safety reasons

• Assessments may be postponed

• Certification may be withheld

________________________________________

28.5 Health, Safety & Physical Activity Compliance

Certain CTR courses involve:

• Scenario-based activities

• Practical demonstrations

• Physical engagement (e.g., conflict management, self-defence)

Learners must:

• Follow all safety instructions exactly

• Use equipment correctly

• Stop immediately if instructed

• Disclose relevant medical conditions

• Notify tutors of any injury or concern

• Act responsibly to avoid harming themselves or others

Risk-taking or unsafe behaviour will result in immediate removal from the course.

________________________________________

28.6 Behaviour During Online Learning

When using the LMS, virtual classrooms, or webinars, learners must:

• Use professional, respectful communication

• Not disrupt online sessions

• Not share inappropriate content

• Keep cameras and microphones under appropriate control

• Follow tutor instructions regarding online participation

Virtual misconduct is treated the same as in-person misconduct.

________________________________________

28.7 Mobile Phones, Recording & Social Media Use

Learners must not:

• Use mobile phones during assessments or exams

• Record sessions without written permission

• Photograph assessment content

• Share CTR training materials publicly

• Post inappropriate or confidential content to social media

• Use devices in ways that disrupt learning

CTR reserves the right to confiscate devices temporarily if used in breach of rules.

________________________________________

28.8 Respect for Property & Training Facilities

Learners must:

• Treat equipment and venues with care

• Not damage property intentionally or through reckless behaviour

• Follow venue rules, including fire safety procedures

• Take responsibility for their personal belongings

CTR is not responsible for lost or stolen items.

________________________________________

28.9 Employer-Funded Learners

Where an employer pays for training, learners must:

• Act professionally as representatives of their organisation

• Understand that misconduct may be reported to their employer

• Understand that certification outcomes may also be shared with their employer

________________________________________

28.10 Safeguarding & Vulnerable Groups

CTR follows strict safeguarding policies. Learners must:

• Report any safeguarding concerns

• Avoid inappropriate physical or verbal behaviour

• Respect boundaries and privacy

• Follow CTR safeguarding instructions

CTR may remove any learner posing a safeguarding risk.

________________________________________

28.11 Consequences of Misconduct

Depending on severity, consequences may include:

• Verbal warning

• Written warning

• Removal from classroom or LMS

• Temporary suspension

• Permanent removal from the course

• Denial of certification

• Reporting to the Awarding Organisation

• Reporting to the learner’s employer

• Reporting to regulatory bodies where relevant

• For criminal behaviour, reporting to the police

Refunds will not be given for removal due to misconduct.

________________________________________

28.12 Appeals Regarding Behaviour Decisions

Learners may appeal decisions related to conduct or removal by:

1. Submitting a written appeal

2. Explaining the circumstances

3. Providing any supporting evidence

CTR will review appeals through its internal quality process.

Appeals must be submitted promptly.

________________________________________

28.13 Learner Responsibility for Professional Standards

By enrolling, learners agree to:

• Uphold CTR standards

• Maintain professional behaviour

• Support a safe and respectful learning environment

• Notify CTR of any issues that may affect participation

• Accept responsibility for their conduct

Failure to do so may impact participation and certification.

________________________________________

SECTION 29

29. Complaints, Appeals & Dispute Resolution Procedure

CTR Secure Training is committed to ensuring that all learners receive high-quality training, fair treatment, and transparent processes. This section outlines how learners can raise concerns, submit complaints, or appeal decisions made by CTR. It also describes CTR’s responsibilities in resolving issues in line with Awarding Organisation and Ofqual requirements.

________________________________________

29.1 Commitment to Fairness and Transparency

CTR will ensure that:

• All complaints and appeals are treated seriously

• Learners are dealt with respectfully and impartially

• Investigations are transparent, thorough, and timely

• Decisions comply with Awarding Organisation (AO) and regulatory standards

• No learner is disadvantaged for raising a genuine concern

CTR promotes a positive feedback culture and encourages learners to raise issues promptly.

________________________________________

29.2 Types of Issues Covered

This process covers the following:

29.2.1 Complaints

About:

• Training delivery

• Tutors or assessors

• Facilities or equipment

• Administrative issues

• Customer service

• Misconduct by staff or other learners

• Delays in service or responses

29.2.2 Appeals

Against:

• Assessment decisions

• Malpractice rulings

• Removal from a course

• Withheld or delayed certification

• Refusal of reasonable adjustments

• Attendance or participation rulings

29.2.3 Disputes

Related to:

• Contractual disagreements

• Refund decisions

• Alleged breaches of Terms & Conditions

________________________________________

29.3 Step 1 — Informal Resolution

Where possible, learners should first:

• Raise the issue directly with the tutor or assessor

• Contact CTR Training Administration at:

📧 trisattraining@ctrservices.co.uk

CTR will attempt to resolve the issue quickly and informally.

If the concern cannot be resolved informally, the learner may proceed to the formal process.

________________________________________

29.4 Step 2 — Formal Complaint Submission

A formal complaint must:

• Be submitted in writing

• Include the learner’s name and course

• Describe the issue clearly

• Provide any supporting evidence

CTR will:

• Acknowledge the complaint within 5 working days

• Assign an impartial investigating officer

• Review all relevant evidence

• Respond formally within 20 working days where possible

If more time is required (e.g., due to complex issues), the learner will be notified.

________________________________________

29.5 Step 3 — Formal Appeal Submission (Assessment or Conduct Decisions)

Appeals must be submitted in writing and may only be made where:

• There is evidence of procedural error

• There is evidence of assessor error or inconsistency

• There are grounds to believe fairness was compromised

• Malpractice decisions are disputed

• Removal from the course is challenged

Appeals cannot challenge professional judgment simply because a learner disagrees with the outcome.

CTR will:

• Acknowledge the appeal within 5 working days

• Assign an independent reviewer (not involved in original assessment)

• Provide a written outcome within 30 working days, where possible

________________________________________

29.6 Possible Outcomes of Appeals

Depending on the findings, CTR may:

• Uphold the original decision

• Amend the assessment result

• Require reassessment

• Modify or overturn disciplinary actions

• Issue an apology or explanation

• Implement corrective improvements to processes

All outcomes comply with Awarding Organisation rules.

________________________________________

29.7 Escalation to the Awarding Organisation

If the learner believes CTR has not handled the appeal correctly, and the qualification is regulated, the learner may escalate the matter to the relevant Awarding Organisation.

CTR will provide:

• Contact details

• Evidence of internal processes followed

• Guidance on AO escalation requirements

Awarding Organisations will only investigate whether CTR followed correct procedure — they do not overturn assessment decisions unless regulations have been breached.

________________________________________

29.8 Ofqual Escalation (Regulated Qualifications Only)

If the issue remains unresolved after the AO review, the learner may raise concerns with Ofqual, but only where:

• There is evidence of systemic failure

• AO procedures were not followed

• Regulatory obligations were breached

Ofqual does not investigate individual learner grades or opinions — only regulatory compliance.

________________________________________

29.9 Complaints Outside CTR’s Control

CTR cannot investigate issues relating to:

• Employer disciplinary actions

• External training providers

• Third-party systems

• Awarding Organisation decisions outside CTR’s remit

• Personal or employment disputes

• Matters unrelated to CTR training delivery

CTR will signpost learners appropriately.

________________________________________

29.10 Protection Against Victimisation

CTR guarantees that:

• Learners will not be penalised for making a good-faith complaint

• Complaints will not affect assessment outcomes

• Tutors and staff are prohibited from discriminatory response

Retaliation of any kind will be treated as serious misconduct.

________________________________________

29.11 Record Keeping

CTR will maintain confidential records of all:

• Complaints

• Appeals

• Investigations

• Outcomes

• Improvements made

Records are retained in accordance with AO and GDPR requirements.

________________________________________

29.12 Dispute Resolution for Contractual Issues

For disputes relating to:

• Payments

• Refunds

• Contract terms

• Non-delivery allegations

CTR will:

• Review evidence

• Provide a written response

• Offer reasonable solutions

Where resolution is not reached, Section 25 (Governing Law & Jurisdiction) applies.

________________________________________

SECTION 30

30. Learner Responsibilities, ID Requirements & Declaration of Authenticity

This section outlines the key responsibilities learners must meet to participate in training, access assessments, and receive certification. These requirements comply with Awarding Organisation (AO) and Ofqual regulations, as well as CTR Secure Training’s internal policies.

________________________________________

30.1 General Learner Responsibilities

By enrolling with CTR Secure Training, learners agree to:

• Participate fully in all training activities

• Complete all required learning and assessments

• Follow tutor and assessor instructions

• Conduct themselves professionally (see Section 28)

• Uphold academic integrity (see Section 26)

• Maintain their own notes, drafts, and supporting documents

• Notify CTR of any issues affecting participation

• Comply with all health and safety guidance

• Meet deadlines and scheduling requirements

• Pay all course fees promptly

• Follow all Awarding Organisation rules

Failure to meet these responsibilities may prevent certification.

________________________________________

30.2 Mandatory ID Requirements for Regulated Qualifications

Before assessments or certification, learners must provide valid identification. Acceptable forms include:

• Passport

• Driving licence

• Government-issued photo ID

• Biometric residence permit

• EU national ID card

• Official document confirming legal name change (if needed)

ID must:

• Be original (no photocopies unless authorised)

• Be in-date and valid

• Match the name used for registration

If ID cannot be verified:

• Assessments may not proceed

• Certification will be withheld

• AO rules may require re-registration at additional cost

________________________________________

30.3 Declaration of Authenticity

For every assessment, learners must confirm that:

1. The work submitted is their own

2. No AI tools were used to produce the content

3. All sources are correctly referenced using Harvard style

4. No plagiarism, collusion, contract cheating, or unauthorised assistance occurred

5. All portfolio evidence reflects their own skills and practical application

6. They understand malpractice consequences (Section 26)

CTR may require a signed or digital declaration before work is marked.

Providing false declarations is considered serious malpractice.

________________________________________

30.4 Requirement to Retain Evidence

Learners must retain:

• Notes

• Drafts

• Raw evidence

• Research sources

• Photos/videos (where permitted)

• Portfolio materials

CTR or the Awarding Organisation may request these as part of authenticity checks.

Failure to provide requested evidence may delay or void assessment results.

________________________________________

30.5 Participation in Authenticity Checks

As part of the authentication process, CTR may require the learner to:

• Attend a viva-style interview

• Reproduce sections of work under supervision

• Explain concepts or answers verbally

• Provide evidence of how the work was created

• Demonstrate skills practically

• Respond to assessor or IQA questions

These checks are standard for regulated qualifications.

________________________________________

30.6 Technology & System Requirements

Learners must:

• Have appropriate devices to access online learning

• Ensure internet connectivity is reliable

• Keep login credentials secure

• Avoid sharing LMS accounts with others

• Update software as needed

• Maintain cybersecurity best practices

Device or technical failures do not exempt learners from deadlines unless agreed in advance.

________________________________________

30.7 Reasonable Adjustments & Medical Conditions

Learners requiring support must:

• Notify CTR at the time of booking or as early as possible

• Provide evidence for reasonable adjustments where applicable

• Participate safely and disclose relevant medical issues

CTR will not be liable for issues arising from undisclosed medical conditions.

________________________________________

30.8 Communication Responsibilities

Learners must:

• Check their email regularly

• Monitor LMS notifications

• Respond promptly to CTR communications

• Provide updated contact details if changes occur

CTR is not responsible for missed deadlines due to ignored or unread communications.

________________________________________

30.9 Financial Responsibilities

Learners (or their employers, where agreed) must:

• Pay all fees on time

• Clear outstanding balances before certification

• Cover additional fees for:

o Re-sits

o Replacement certificates

o Course transfers

o Late assessment submissions

o AO registration adjustments

Certification cannot be processed until all fees are paid.

________________________________________

30.10 Full Cooperation with Awarding Organisation Requirements

Learners must comply with all AO rules, including:

• Attendance requirements

• Assessment conditions

• ID checks

• Evidence submission formats

• Reassessment protocols

CTR must apply AO rules strictly and cannot override them.

________________________________________

30.11 Data Accuracy

Learners must ensure that:

• Their personal information is accurate

• Names used for registration match official ID

• Any errors are reported immediately

Incorrect details may:

• Delay certification

• Incur AO amendment fees

• Cause certificates to be reissued at the learner’s expense

________________________________________

30.12 Consequences of Failing to Meet Learner Responsibilities

If learners fail to meet the responsibilities outlined in this section, CTR may:

• Delay assessments

• Suspend access to the LMS

• Withhold certification

• Deny participation in practical activities

• Require reassessment at additional cost

• Remove the learner from the course

• Report misconduct to employers or Awarding Organisations

Refunds will not be issued where the learner is at fault.

________________________________________

SECTION 31

31. Use of Copyrighted Materials, Intellectual Property & Restrictions on Reproduction

CTR Secure Training invests significant expertise, time, and financial resources into the creation of its training materials, course content, assessment resources, videos, manuals, presentations, eLearning modules, and intellectual property (IP). To maintain the quality, integrity, and legal protection of these materials, strict rules apply to their use.

This section outlines your rights and restrictions regarding CTR’s copyrighted content and intellectual property.

________________________________________

31.1 Ownership of Intellectual Property

All training materials remain the exclusive property of:

CTR Secure Services Limited (TRISAT)

and, where applicable:

• Awarding Organisations (AOs)

• Third-party licensors

• Partner content creators

This includes, but is not limited to:

• Manuals and handouts

• eLearning content and LMS modules

• PowerPoint slides

• Images, videos, graphics, and animations

• Assessments, sample questions, and model answers

• Written, digital, or printed training resources

• Course designs and frameworks

• Logos, branding, and trademarks

• The TRISAT Training System and methodologies

• Lesson plans, scenarios, and instructional guides

All rights are reserved under UK and international copyright law.

________________________________________

31.2 No Permission to Copy, Reproduce, or Distribute

Learners must not, under any circumstances:

• Copy, duplicate, or reproduce training materials

• Share course content with others

• Publish CTR materials online or on social media

• Upload materials to external websites

• Recreate abstracts, summaries, or derivative works

• Film or record training sessions (without written permission)

• Provide CTR resources to another trainer or organisation

• Scan, digitise, or redistribute printed handouts

• Use CTR materials for teaching or commercial purposes

These restrictions apply to all formats, including:

• Digital

• Printed

• Audio

• Video

• Photographs

• Online content

Unauthorised use is a breach of copyright and contract.

________________________________________

31.3 Restrictions on Using Content for Commercial or Training Purposes

Learners and third parties must not use CTR content to:

• Deliver training to others

• Create competing courses

• Build training products or materials

• Support consultancy or commercial services

• Market themselves as CTR trainers (unless licensed)

Only authorised CTR instructors may use CTR IP in the delivery of training.

________________________________________

31.4 Protection of Awarding Organisation Intellectual Property

Many regulated qualifications contain protected AO content, including:

• Assessment questions

• Marking criteria

• Qualification specifications

• Examination materials

• Case studies

• Scenarios and assessment tools

It is illegal to:

• Copy or distribute AO materials

• Share assessment content with others

• Recreate exam or assignment questions

• Publish AO content or answer keys online

Doing so may result in:

• Permanent removal from training

• Reporting to the AO

• Loss of certification

• Legal action

________________________________________

31.5 Permissions and Exceptions

You may only use CTR materials for:

• Your own personal learning

• Completing assigned assessments

• Preparing for exams

• Private study

You may not:

• Share with colleagues

• Use in group settings

• Use to support external qualifications

• Modify or adapt content

• Translate content into other languages

• Upload content to collaboration tools unless authorised

Any exception requires written approval from a CTR director.

________________________________________

31.6 Intellectual Property for Submitted Work

Learner submissions (e.g., portfolios, assignments) remain the intellectual property of the learner.

However, by submitting work, learners grant CTR a non-exclusive licence to:

• Store

• Review

• Assess

• Quality-assure

• Use for internal training and standardisation (anonymised where possible)

• Provide to Awarding Organisations, EQAs, or regulators

Learner work will never be used commercially without explicit consent.

________________________________________

31.7 Use of AI with Copyrighted Content

Learners must not:

• Upload CTR materials into AI tools (e.g., ChatGPT, Bard, Claude)

• Use AI to analyse or modify CTR training content

• Use CTR materials as prompts for AI model training

• Reproduce CTR content through AI systems

Doing so violates copyright and may expose content to third-party access.

________________________________________

31.8 Image, Video & Audio Restrictions

Learners must not:

• Record training sessions

• Take photos or screenshots during online or classroom training

• Capture assessment content

• Share recordings or images of tutors or learners

• Upload course-related content to social media or external platforms

CTR may record sessions for compliance and quality, but learners may not do so unless authorised.

________________________________________

31.9 Enforcement of Intellectual Property Rights

CTR reserves the right to:

• Terminate access immediately

• Withhold certification

• Remove the learner from training

• Invoice for damages or loss

• Seek legal remedy where necessary

• Notify employers or sponsoring organisations

• Report the breach to Awarding Organisations

________________________________________

31.10 Intellectual Property Breach Investigations

If CTR suspects misuse of IP:

CTR may:

• Suspend LMS access

• Request explanations

• Ask learners to remove shared content

• Review device or platform usage

• Conduct interviews

• Escalate the issue to the Awarding Organisation

Failure to cooperate will be treated as a serious breach.

________________________________________

31.11 Summary of Learner Copyright Obligations

By enrolling, learners agree that:

• CTR training content is protected by copyright

• They may use content only for personal learning

• They will not copy, share, or reproduce materials

• They will not use CTR content commercially

• They will not upload content to AI systems or the internet

• They understand breach consequences

These obligations protect the credibility of CTR training and ensure compliance with regulatory bodies.

________________________________________

SECTION 32

32. Termination of Access, Suspension & Removal from Training

CTR Secure Training reserves the right to suspend, restrict, or terminate a learner’s access to training, assessments, and learning systems under specific circumstances. These measures protect the integrity, safety, and reputation of the training environment and ensure compliance with Awarding Organisation and regulatory requirements.

________________________________________

32.1 Reasons for Suspension or Termination

CTR may suspend or terminate a learner’s participation for any of the following reasons:

32.1.1 Academic Misconduct

Including (but not limited to):

• Plagiarism

• AI-generated assessment submissions

• Collusion or cheating

• Forgery or falsification

• Breaching assessment conditions

32.1.2 Behavioural Misconduct

As outlined in Section 28, including:

• Abusive or disruptive behaviour

• Harassment or discrimination

• Aggression toward staff or learners

• Inappropriate or unsafe conduct

32.1.3 Health and Safety Risks

Including:

• Attending under the influence of drugs or alcohol

• Ignoring safety instructions

• Demonstrating unsafe actions during practicals

• Endangering self or others

32.1.4 Regulatory Non-Compliance

Including:

• Failure to provide correct ID

• Breach of Awarding Organisation rules

• Failure to meet attendance requirements

• Non-compliance with statutory safeguarding obligations

32.1.5 Breach of Intellectual Property Rules (Section 31)

Including:

• Sharing copyrighted materials

• Reproducing or publishing CTR or AO resources

• Uploading materials to AI systems or external platforms

32.1.6 Non-Payment or Financial Misconduct

Including:

• Failure to pay course fees

• Chargebacks or reversed transactions

• Breaches of employer or corporate billing agreements

32.1.7 Misuse of Systems

Including:

• Sharing LMS login details

• Interfering with digital security

• Attempting to access restricted content

• Misuse of communication tools

32.1.8 Failure to Comply With CTR Policies

Covering:

• Attendance

• Professional conduct

• Academic integrity

• Health and safety

• Data protection

CTR may suspend access immediately if required to protect learners, staff, or the training environment.

________________________________________

32.2 Immediate Suspension Without Notice

CTR reserves the right to suspend a learner without prior notice where:

• There is a safety concern

• There is suspicion of serious malpractice

• Regulatory compliance requires immediate action

• A learner poses a risk to others

• There is evidence of system misuse or data breach

• Verification or ID discrepancies emerge

Suspension is not a determination of guilt; it may be temporary pending investigation.

________________________________________

32.3 Investigation Following Suspension

CTR will:

1. Conduct a fair and thorough investigation

2. Request relevant evidence from the learner

3. Interview tutors, assessors, or staff if necessary

4. Review LMS data, submissions, or incident reports

5. Consult Awarding Organisation rules if required

6. Make a final determination based on evidence

Investigations may delay assessment results or certification.

________________________________________

32.4 Outcomes Following Suspension

Possible outcomes include:

✔ Reinstate the learner

(no breach found)

✔ Reinstate with conditions

(e.g., behavioural agreement, reassessment)

✔ Temporary removal from certain activities

(e.g., practical sessions)

❌ Permanent removal from the course

(where misconduct is confirmed)

❌ Withholding or cancellation of certification

❌ Reporting to Awarding Organisations or employers

❌ Financial responsibilities remain due

CTR may offer opportunities for re-enrolment depending on the nature of the breach.

________________________________________

32.5 Termination for Non-Payment

If a learner fails to pay course fees:

CTR may:

• Suspend LMS access

• Withhold joining instructions

• Deny entry to assessments

• Refuse certification

• Terminate enrolment

• Recover outstanding fees via legal means

Certification will not be issued until full payment is received.

________________________________________

32.6 Termination for Intellectual Property Breaches

If a learner:

• Copies training materials

• Shares copyrighted content

• Publishes materials online

• Uses CTR content to deliver their own training

• Uploads CTR resources to AI systems

CTR may immediately:

• Terminate access

• Remove the learner from the course

• Report actions to AOs or employers

• Seek legal remedy for damages

Such breaches are treated as serious misconduct.

________________________________________

32.7 Refund Policy Following Termination

Where a learner is suspended or terminated due to:

• Misconduct

• Academic malpractice

• Non-payment

• Breach of Terms & Conditions

The learner is not entitled to a refund of any fees paid.

Additional fees may apply for:

• Re-enrolment

• Re-assessment

• AO registration changes

• Administration costs

________________________________________

32.8 CTR Right to Refuse Future Enrolment

CTR may refuse future enrolment to learners who have:

• Committed misconduct

• Violated IP rules

• Failed to meet behavioural standards

• Failed to meet financial obligations

• Been removed for safeguarding reasons

This decision may apply permanently or until conditions are met.

________________________________________

32.9 Employer Notification

For employer-funded learners, CTR may notify the employer of:

• Misconduct

• Assessment concerns

• Removal from the course

• Safety issues

• Malpractice findings

Employers may also impose their own internal disciplinary actions.

________________________________________

32.10 Appeal Process

Learners may appeal termination decisions under Section 29 (Complaints & Appeals), provided they:

• Submit an appeal in writing

• Provide supporting evidence

• Follow the published process

Appeals will not delay termination unless CTR deems it appropriate.

________________________________________

32.11 Restoration of Access After Suspension

After an investigation, access may be restored:

• Fully

• Partially

• With conditions

• With required reassessments

Restoration is not guaranteed and depends on the findings.

________________________________________

32.12 CTR Right to Protect Staff and Learners

CTR reserves the absolute right to:

• Remove any learner posing a risk

• Ban individuals from physical premises

• Terminate online access where abuse occurs

• Involve emergency services if needed

• Protect the health, safety, and wellbeing of all parties

CTR’s duty of care overrides all other considerations.

________________________________________

SECTION 33

33. Force Majeure (Events Outside CTR’s Control)

This clause protects both CTR Secure Training and learners by clarifying responsibilities when extraordinary events occur that are outside CTR’s reasonable control. These events may affect training delivery, assessments, communication, or certification timelines.

________________________________________

33.1 Definition of Force Majeure

A force majeure event includes any circumstance that:

• Is beyond CTR’s reasonable control

• Could not have been foreseen

• Prevents or significantly disrupts normal operations

Such events may include (but are not limited to):

Natural Events

• Flood

• Fire

• Storms

• Earthquake

• Extreme weather conditions

Public Health Events

• Pandemic or epidemic

• Government-imposed lockdowns

• Mandatory health restrictions

Infrastructure Failures

• Power outages

• Internet or telecom failures

• Server crashes outside CTR’s control

• LMS provider outages

• Failure of third-party hosting

Civil & Governmental Events

• Acts of war

• Terrorist attacks

• National emergencies

• Civil unrest

• Government order or regulation preventing training delivery

Operational Disruptions

• Instructor illness or unavailability

• Venue closures

• Transport strikes

• Suppliers failing to deliver necessary materials

Cybersecurity Events

• External hacking or ransomware attacks

• Distributed denial-of-service (DDoS) attacks

Force majeure applies whether the disruption affects:

• Classroom training

• Online learning

• Practical assessments

• Exams

• Certification

• Customer support

• Physical facilities

________________________________________

33.2 CTR’s Obligations During Force Majeure

Where a force majeure event occurs, CTR will:

• Notify learners as soon as reasonably possible

• Take reasonable steps to continue training where possible

• Offer alternative arrangements where viable

• Communicate updates through email, LMS, or phone

• Prioritise safety and regulatory compliance

CTR is not liable for delays caused by force majeure.

________________________________________

33.3 Possible Adjustments or Actions

During a force majeure event, CTR may:

• Reschedule training or assessments

• Move training online

• Postpone certification processing

• Offer alternative dates or delivery methods

• Extend deadlines where appropriate

• Replace instructors where possible

• Change training venue or format

• Place temporary suspension on certain activities

Adjustments are made on a case-by-case basis.

________________________________________

33.4 Refunds and Compensation During Force Majeure

CTR is not liable for:

• Financial losses incurred by learners (including travel or accommodation costs)

• Indirect or consequential losses

• Compensation for delays caused by force majeure

Refunds are not automatically issued.

However, CTR will attempt to offer:

• Rebooking opportunities

• Transfer to another date or course

• Access to alternative learning options

Any discretionary refunds are at CTR’s sole management discretion.

________________________________________

33.5 Learner Responsibilities During Force Majeure

Learners must:

• Monitor communications from CTR

• Cooperate with revised schedules or delivery methods

• Ensure they attend new assessment or training dates

• Notify CTR if they are unable to meet adjusted requirements

• Understand that regulatory constraints may limit flexibility

Learners failing to cooperate may forfeit their place or be removed from the course.

________________________________________

33.6 Awarding Organisation & Regulatory Compliance During Force Majeure

If a force majeure event disrupts assessments, CTR must comply with:

• Awarding Organisation contingency procedures

• Ofqual emergency regulatory guidance (where applicable)

• Any temporary rules governing assessment delivery

• Adjusted timeframes and evidence requirements

This may result in:

• Modified assessments

• Additional evidence requirements

• Delayed certification

CTR has no authority to override AO or regulator instructions.

________________________________________

33.7 Limitation of Liability

CTR Secure Training cannot be held liable for:

• Delays in training delivery

• Postponed assessments

• LMS or technical outages not under CTR control

• Travel or accommodation costs

• Employer scheduling impacts

• Business or operational losses

Force majeure absolves CTR of legal liability for delivery delays.

________________________________________

33.8 Continuation After Force Majeure Event Ends

Once the force majeure event ends:

• CTR will resume training as soon as reasonably possible

• Revised schedules will be provided

• Learners must re-engage with training promptly

• Certification processes will continue when safe and compliant

CTR will communicate all necessary arrangements clearly.

requirements. It also includes cybersecurity obligations relevant to a modern training centre and LMS environment.

________________________________________

SECTION 34

34. GDPR, Data Protection & Cybersecurity Responsibilities

CTR Secure Training is committed to protecting the privacy, security, and lawful use of all personal data collected from learners, staff, clients, and stakeholders. This section explains how data is processed, stored, protected, and used, in accordance with:

• UK GDPR

• Data Protection Act 2018

• ICO (Information Commissioner’s Office) guidance

• Awarding Organisation and regulatory requirements

• Contractual obligations with learners and employers

By enrolling in any CTR training programme, learners agree to the data practices outlined below.

________________________________________

34.1 Types of Data CTR May Collect

CTR may collect the following types of data for training, assessment, certification, and compliance purposes:

34.1.1 Personal Identification Data

• Name

• Date of birth

• Address

• Contact information

• Passport or driving licence details

• Employment details (if employer-sponsored)

34.1.2 Training & Assessment Data

• Attendance records

• Assessment submissions

• Exam results

• Portfolio evidence

• Malpractice or investigation records

• Certification data

34.1.3 Technical Data

• LMS login activity

• IP address and device information

• Communications through CTR digital systems

• eLearning and progress tracking data

• Plagiarism and AI-detection results

34.1.4 Special Category Data (only if required)

Where legally necessary (e.g., First Aid, SIA-linked qualifications), CTR may lawfully process:

• Medical information

• Learning difficulty evidence

• Disability-related reasonable adjustments

CTR only processes such data with explicit learner consent or where legally required.

________________________________________

34.2 How CTR Uses Personal Data

CTR uses data for the following lawful purposes:

34.2.1 Training Delivery

• Registering learners

• Providing access to LMS

• Communicating course updates

• Managing attendance and participation

34.2.2 Assessment and Certification

• Submitting data to Awarding Organisations

• Verifying learner identity

• Quality assurance and internal verification

• External quality assurance and audits

• Issuing certificates

34.2.3 Compliance

• Meeting AO, Ofqual, and statutory requirements

• Safeguarding and health & safety

• Preventing fraud or malpractice

• Legal record-keeping

34.2.4 Administration

• Processing payments

• Managing accounts and course bookings

• Communicating with learners or employers

CTR does not sell personal data to third parties.

________________________________________

34.3 LMS Tracking, Monitoring & AI/Plagiarism Detection

Learners acknowledge that the CTR LMS may:

• Track login times and activity

• Record assessment submission timestamps

• Monitor engagement completion

• Use plagiarism-detection tools (e.g., PlagaScan)

• Use AI-detection systems to validate authenticity

• Flag suspicious or unusual patterns

• Retain data for compliance audits

These checks ensure authenticity and regulatory compliance.

________________________________________

34.4 Cybersecurity Standards

CTR follows industry best-practice cybersecurity protocols, including:

• Encrypted data transmission (SSL/TLS)

• Secure cloud hosting environments

• Multi-factor authentication for internal systems

• Regular vulnerability testing

• Access controls for staff

• Encrypted backups

• Secure storage of ID documents

• Data minimisation and retention controls

CTR continually updates its systems to align with evolving threats.

________________________________________

34.5 Data Sharing with Awarding Organisations and Regulatory Bodies

CTR must share specific data with:

• Awarding Organisations for registration & certification

• External Quality Assurers (EQAs)

• Regulatory bodies (e.g., Ofqual, SIA)

• HMRC or law enforcement (where legally required)

• Auditors conducting compliance checks

• Employers who sponsor the learner (limited to progress or misconduct where agreed)

Data shared is restricted to what is legally required.

________________________________________

34.6 Data Storage, Retention & Deletion

CTR retains data in accordance with:

• Awarding Organisation retention rules

• Regulatory frameworks

• HMRC and legal requirements

Retention periods may include:

• Assessment evidence: typically 3–7 years (AO-dependent)

• Learner records: up to 7 years

• Malpractice records: minimum 5 years

• Financial data: 6 years

After retention periods expire, data is securely deleted or anonymised.

________________________________________

34.7 Learner Rights Under GDPR

Learners have the following rights:

✔ Right to access

Request copies of your personal data.

✔ Right to rectification

Correct inaccurate or incomplete data.

✔ Right to erasure (“right to be forgotten”)

(Not applicable where data must be retained for legal or AO compliance.)

✔ Right to restrict processing

In certain circumstances.

✔ Right to data portability

Where applicable.

✔ Right to object

To specific types of processing (e.g., marketing communications).

✔ Right to withdraw consent

Where consent is the lawful basis for processing.

To exercise rights, learners may contact:

trisattraining@ctrservices.co.uk

Requests may require identity verification.

________________________________________

34.8 Limitations on GDPR Rights (Regulated Training Context)

Some rights cannot be exercised in cases where:

• Assessment and evidence must be retained legally

• Awarding Organisation rules require retention

• Data is needed for malpractice investigations

• Certification cannot be issued without certain data

CTR will always explain where a GDPR right cannot be applied and why.

________________________________________

34.9 Data Breach Procedures

In the event of a data breach, CTR will:

1. Investigate immediately

2. Contain the breach

3. Assess potential impact

4. Notify affected individuals where required

5. Notify the ICO within 72 hours if legally required

6. Implement corrective actions

Learner data security is treated with utmost priority.

________________________________________

34.10 Learner Responsibilities for Data Protection & Cybersecurity

Learners must:

• Keep login credentials secure

• Use strong passwords

• Not share LMS access with others

• Ensure devices are protected by antivirus software

• Not upload CTR content to cloud services unless authorised

• Not copy or store assessment material insecurely

• Report suspicious activity immediately

• Not use public or insecure Wi-Fi for assessments

Failure to uphold cybersecurity responsibilities may result in suspension or termination of access.

________________________________________

34.11 Use of CCTV & Recording on CTR Premises

CTR facilities may use CCTV for:

• Security

• Safety monitoring

• Incident investigation

Recordings are handled in accordance with GDPR.

Learners must not record sessions without prior written permission (see Section 31).

________________________________________

34.12 Employer or Sponsor Data Access

Where learners are funded by their employer, CTR may share:

• Attendance records

• Progress updates

• Misconduct or safety concerns

• Assessment completion status

CTR will not share detailed assessment content unless required by the AO or regulator.

________________________________________

34.13 Withdrawal of Consent

Where data processing is based on consent (e.g., optional communication):

• Learners may withdraw consent at any time

• This does not apply to data processing required for training, assessment, or certification

________________________________________

34.14 ICO Registration

CTR Secure Services Limited is registered with the Information Commissioner’s Office (ICO) and processes data in accordance with UK data protection law.

________________________________________

SECTION 35

35. Limitation of Liability & Indemnity

This section outlines the extent to which CTR Secure Training (CTR Secure Services Limited) is responsible for losses, damages, or liabilities arising during training, assessment, or use of CTR services. These limits are standard across the training industry and ensure that CTR can operate safely and legally while providing high-quality training programmes.

________________________________________

35.1 General Limitation of Liability

To the maximum extent permitted by law, CTR Secure Training shall not be liable for:

• Any indirect, consequential, or incidental loss or damage

• Loss of income, profit, revenue, business, or opportunity

• Costs related to travel, accommodation, or subsistence

• Loss of data, software, or digital content

• Third-party system outages or LMS unavailability

• Employer disciplinary actions or employment outcomes

• Delays in assessment or certification caused by Awarding Organisations

• Costs resulting from learner misconduct, malpractice, or policy breaches

• Losses arising from force majeure events (see Section 33)

Learners agree that training and assessment outcomes are dependent on their own performance and cannot be guaranteed.

________________________________________

35.2 Limitation of Liability for Training Delivery

CTR Secure Training shall not be liable for:

• Injuries resulting from unsafe behaviour during practical activities

• Injuries resulting from nondisclosed medical conditions

• Misuse of training equipment

• Learners not following health and safety instructions

• Inappropriate physical participation by learners who have failed to disclose relevant conditions

CTR will always deliver training using safe, approved methods and qualified instructors.

________________________________________

35.3 Limitation of Liability for Online Learning & LMS Platforms

CTR is not responsible for:

• Learner device failures

• Internet connectivity issues

• Browser or software incompatibility

• Third-party LMS downtime or maintenance

• Loss of progress due to local device problems

CTR will take reasonable steps to maintain accessibility but cannot guarantee continuous uptime.

________________________________________

35.4 Liability Related to Awarding Organisations

CTR is not liable for:

• Delays in certification caused by Awarding Organisations

• Changes in qualification structure mandated by regulators

• AO results being overturned due to malpractice investigations

• AO refusal to certify learners who fail to meet required standards

Awarding Organisations operate independently and have regulatory authority.

________________________________________

35.5 No Liability for Learner-Generated Content or Misconduct

CTR accepts no responsibility for:

• Content uploaded by learners

• Damages caused by learners to facilities or equipment

• Losses arising from:

o Plagiarism

o AI misuse

o Collusion

o False declarations

o Unauthorised sharing of copyrighted materials

Such actions may also result in immediate removal from training (see Section 32).

________________________________________

35.6 Health, Medical & Fitness Liability Limitations

Some CTR courses involve:

• Practical activity

• Scenario-based exercises

• Physical movement (e.g., conflict management, safety interventions)

CTR is not liable for:

• Exacerbation of undisclosed medical conditions

• Injuries due to learner negligence

• Failing to follow trainer instructions

Learners must:

• Disclose relevant medical information

• Use reasonable judgement regarding their own health

• Stop participating if they feel unwell or unsafe

CTR may refuse participation if safety is compromised.

________________________________________

35.7 Indemnity Clause (Learner Responsibility)

Learners agree to indemnify and hold harmless CTR Secure Training from any loss, liability, or damage arising from:

• Breach of these Terms & Conditions

• Academic or behavioural misconduct

• Copyright or intellectual property infringement

• Damage caused to training venues, equipment, or systems

• Misuse of the LMS or CTR technology

• Failure to comply with Awarding Organisation regulations

• Providing false information during enrolment or assessment

• Any legal claims resulting from learner actions or negligence

This indemnity applies to claims brought by:

• Employers

• Third parties

• Awarding Organisations

• Regulatory bodies

• Other learners

• Venue providers

________________________________________

35.8 Liability for Personal Belongings

CTR is not responsible for:

• Lost or stolen personal items

• Damaged personal equipment

• Items left behind at training venues

• Theft at external or hired locations

Learners should secure personal belongings at all times.

________________________________________

35.9 Liability for Travel, Accommodation & External Costs

CTR will not refund or compensate costs relating to:

• Travel

• Hotels or accommodation

• Food or subsistence

• Time taken off work

• Transport delays or cancellations

Learners booking accommodation should ensure flexible or refundable options are used (see Section A).

________________________________________

35.10 Liability for Changes to Courses or Schedules

CTR may make reasonable changes to:

• Course dates

• Venues

• Trainers

• Formats (e.g., moving to online delivery)

CTR is not liable for associated costs or inconvenience arising from such changes.

________________________________________

35.11 Maximum Liability Cap

Where liability cannot be excluded by law, CTR’s total liability to any learner shall not exceed:

The total course fee paid by that learner,

excluding travel, accommodation, or incidental expenses.

This cap applies to all claims, whether arising in:

• Contract

• Tort

• Negligence

• Statute

• Misrepresentation

________________________________________

35.12 Nothing in These Terms Excludes Liability For:

CTR does not exclude liability where the law prohibits doing so, including:

• Death or personal injury caused by CTR’s negligence

• Fraud or fraudulent misrepresentation

• Any statutory rights under consumer law that cannot be waived

All other limitations apply to the fullest extent permitted by law.

________________________________________

SECTION 36

36. Entire Agreement, Severability & Final Provisions

This section clarifies how these Terms & Conditions operate as a legal contract between CTR Secure Training (CTR Secure Services Limited) and the learner, and how the agreement is interpreted and upheld under UK law.

________________________________________

36.1 Entire Agreement

These Terms & Conditions, together with:

• CTR’s Privacy Policy

• Any specific course information

• Assessment regulations

• Awarding Organisation requirements

• Health & Safety instructions

• Safeguarding policies

• Course joining instructions

• Cancellation and refund policies

constitute the entire agreement between CTR and the learner regarding the provision of training and assessment.

They replace and supersede:

• Any previous versions of terms

• Any prior written statements

• Any oral explanations, representations, or assurances

• Any promotional or marketing materials

Except where CTR expressly confirms otherwise in writing, no other document or communication forms part of the contract.

________________________________________

36.2 No Reliance on Statements Outside This Agreement

Learners acknowledge that:

• They have not relied on any statement, promise, or representation not set out in these Terms

• Any advice, guidance, or clarification given by CTR staff does not override these Terms

• Only written amendments from a CTR Director are legally binding

No trainer, assessor, tutor, or administrator has authority to vary these terms verbally.

________________________________________

36.3 Amendments to the Agreement

CTR reserves the right to amend these Terms:

• To comply with legal or regulatory changes

• To reflect Awarding Organisation updates

• To improve clarity, safety, or compliance

• To reflect operational changes

Learners will be bound by the updated Terms upon continuing to use CTR’s services or LMS.

Where changes significantly affect assessments or learner rights, CTR will issue reasonable notice.

________________________________________

36.4 Severability

If any clause or sub-clause of these Terms is found by a court or regulatory body to be:

• Unlawful

• Invalid

• Unenforceable

then:

• Only the affected clause will be removed or amended

• All remaining clauses will continue in full force and effect

This ensures the agreement remains legally effective even if one part is struck out.

________________________________________

36.5 Assignment

Learners may not:

• Assign

• Transfer

• Sub-license

• Delegate responsibilities

• Transfer course places

to another person or entity without CTR’s written consent.

CTR may assign or transfer its rights and obligations where required for legitimate business or regulatory purposes (e.g., Awarding Organisation audits, LMS transitions).

________________________________________

36.6 Third-Party Rights (Reaffirmation)

No third party (including employers, partners, or relatives) has the right to:

• Enforce these Terms

• Alter them

• Claim benefits from them

except where explicitly allowed under:

• Section 29 (Complaints & Appeals)

• Awarding Organisation regulations

• Regulatory requirements

The Contracts (Rights of Third Parties) Act 1999 does not apply unless expressly stated.

________________________________________

36.7 Notices & Communication

Formal notices must be sent to:

Security House, Excalibur Road, Gorleston, Norfolk, NR31 7BB, United Kingdom

trisattraining@ctrservices.co.uk

0333 577 0899

Notices are deemed received:

• 3 working days after posting (first-class mail)

• Immediately if delivered by hand to the CTR office

• Same business day if email is received by 4pm

• Next business day if email is received after 4pm or on a non-working day

Routine course communications may be sent via email, phone, SMS, or LMS notifications.

________________________________________

36.8 No Waiver of Rights

If CTR does not enforce any part of these Terms immediately, this does not mean CTR has waived its rights.

CTR retains the right to enforce its Terms at any time.

________________________________________

36.9 Governing Law & Jurisdiction (Reaffirmation)

These Terms & Conditions are governed by the laws of:

England and Wales

Any disputes relating to training, assessment, or contractual matters will be subject exclusively to the jurisdiction of:

The Courts of the United Kingdom

Learners agree to this jurisdiction by enrolling.

________________________________________

36.10 Survival of Terms After Course Completion

The following terms survive completion or withdrawal:

• Intellectual Property (Section 31)

• Academic Integrity (Section 26)

• Limitation of Liability (Section 35)

• Data Protection (Section 34)

• Complaints & Appeals (Section 29)

• Financial Obligations (Sections 4 & A)

• Termination & Misconduct (Section 32)

This means obligations such as copyright protection and data retention continue even after training ends.

________________________________________

36.11 Headings for Convenience Only

Section headings are provided to help readability but do not affect interpretation or legal meaning.

________________________________________

36.12 Acceptance of Terms

By:

• Booking a course

• Accessing the LMS

• Attending training

• Completing assessments

• Paying course fees

• Using CTR training materials

the learner acknowledges that they have read, understood, and accepted these Terms & Conditions in full.

If a learner does not agree to these terms, they must not continue with CTR training or assessment services.

We are a leading risk management and security support company in the UK, helping organisations of any size safeguard their business, staff, and assets through training and development.

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