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Dealing with Difficult People in Retail or Hospitality course

This is a self certification short course.

Subject Matter Expert

T. Kent

Online Course Mins

30 Mins

£15.00

You can purchase this course direct or we offer businesses a discounted rate (B2B) on user license numbers.

Certificates

This is Trisat & CTR Secure Services self certification course.

Introduction to Dealing with Difficult People in Retail or Hospitality Course

Welcome to the Situational Awareness course, this e-learning course creates an awareness to educate and inform delegates of basic situational awareness concepts, so that you can gain invaluable tools to aid in your own personal security through better situational awareness.

It is important to have good situational awareness in the modern world, where threats are increasing. You only have to watch the news to understand that you never know when crime will strike. This course will provide you with the knowledge to create a personal safety mindset, as well as develop avoidance understanding.

This short course considers:

Why it’s important to know how to deal with difficult customers
Basic strategies for helping difficult customers
The different types of difficult customers
Advanced strategies for dealing with each type
The golden rule of working with difficult customers

You will be guided through basic strategies and concepts whilst dealing with difficult customers. Work through this short eLearning course at your own pace and once complete don’t forget to download the attendance certificate

What is included on this course

The following Units, Modules and Content has been carfully designed to provide you with the required knowledge of the subject matter so that you may apply what you have learnt in your working environment. The Units and interactive content is as follows:

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Course Enrollment

Trisat offers flexible ways to pay and complete your qualification course. You can pay for your course in one payment via PayPal or Stripe. Once you have paid you will be provided immediate access to the course.

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We are a leading risk management and security support company in the UK, helping organisations of any size safeguard their business, staff, and assets through training and development.

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