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Dealing with difficult people on the phone or digital media course

This is a self certification short course.

Subject Matter Expert

T. Kent

Online Course Mins

30 Mins

£15.00

You can purchase this course direct or we offer businesses a discounted rate (B2B) on user license numbers.

Certificates

This is Trisat & CTR Secure Services self certification course.

Introduction to Dealing with difficult people on the phone or digital media course

Welcome to the Dealing with difficult people on the phone or digital media course, this e-learning course creates an awareness to educate and inform delegates of basic security concepts, so that you can gain invaluable tools to aid you in your effective non-facing communications strategies when dealing with problematic phone calls and digital customer service requests.

One of the biggest challenges in customer service is the dreaded difficult customer. Dealing with difficult customers through phone, email or live chat presents unique challenges. This course will introduce you to the seven types of difficult customer and show you some strategies for turning them into satisfied customers over the phone, email, or live chat.

This short course considers:

Why it is important to know how to deal with difficult customers
The seven types of difficult customer and how to deal with them
Strategies for dealing with difficult customers over the phone
Strategies for dealing with difficult customers through email or live chat

You will be guided through basic strategies and concepts whilst dealing with difficult people on the phone or via email or live chat facilities. Work through this short eLearning course at your own pace and once complete don’t forget to download the attendance certificate

What is included on this course

The following Units, Modules and Content has been carfully designed to provide you with the required knowledge of the subject matter so that you may apply what you have learnt in your working environment. The Units and interactive content is as follows:

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Course Enrollment

Trisat offers flexible ways to pay and complete your qualification course. You can pay for your course in one payment via PayPal or Stripe. Once you have paid you will be provided immediate access to the course.

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